Mentor

Mentor

Custom Solutions Group
+
+

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About

Mentor is a one-on-one customer feedback platform that makes creating positive customer experiences easy. Thriving businesses are built by happy customers, and happy customers are created through personalized interactions. Mentor allows you to collect, track, and analyze customer feedback in real time so you can address customer concerns directly and immediately. Get context on your customer’s situation and filter feedback based on specific incidents. Our advanced AI technology analyzes customer emotion and categorized feedback as positive, negative, or neutral. Customers can leave feedback in multiples ways, whether it’s an open text box, survey, image, or video. Mentor goes beyond the standard customer satisfaction survey. Our platform offers fact-based, customer-driven data that helps you identify specific customer experiences for a personalized solution.

About

ServiceSkills is a robust eLearning solution that delivers a curated collection of soft skills training courses designed to improve the way your staff perform. This platform offers hundreds of customer service training, team building, management development and respectful workplace eLearning modules, supported by quizzes, answer feedback and key point reminders. A dynamic admin management system empowers supervisors to assign courses, monitor progress & recognize performance gaps. Request a demo code to help your organization. Your team members want to do their very best at work. But world-class “people skills” don’t evolve naturally. ServiceSkills equips your team with a broad spectrum of soft skills including customer service training, customer success, business writing, online meeting conduct, workplace respect, team building, email etiquette, conflict resolution, internal customer relations, basic selling skills, ethics, diversity, harassment, bullying, mentoring, etc.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations searching for a Training solution

Audience

An eLearning solution that delivers a curated collection of soft skills training courses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$2990.00/year
Price is for up to 20 users.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Custom Solutions Group
United States
www.csgglobal.com

Company Information

ServiceSkills
United States
www.serviceskills.com

Alternatives

Alternatives

learnTrac

learnTrac

Your Safety Partners
Intellek Learn

Intellek Learn

Intellek

Categories

Categories

Training Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies

Training Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies

Course Authoring Features

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

No info available.

Integrations

No info available.
Claim Mentor and update features and information
Claim Mentor and update features and information
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Claim ServiceSkills and update features and information