Mend vs. Updox Comparison


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About Mend is an enterprise-grade patient engagement and telehealth platform designed to help healthcare organizations profitably scale their practice and care for more patients. Founded in 2014, Mend is on a mission to revolutionize healthcare delivery so that every patient can receive extraordinary care. Mend makes it easy for healthcare providers to securely and efficiently communicate with their patients and colleagues, without concerns of violating HIPAA compliance or misplacing patient information. Mend provides integrated in-office and virtual care experiences for over 100 specialties with more than 5 million patients. Mend's comprehensive platform works hand-in-hand with all major EHR and PMS software to facilitate more than 400,000 telehealth visits per month, increase patient satisfaction by up to 23%, reduce no-show rates as low as 4%, radically improve staff productivity, and help providers drive more revenue through better patient attendance.	About Updox is healthcare complete communications platform to help enhance your patients' experience, boost office productivity, and drive profitability. Take advantage of one solution or all we have to offer: Electronic Fax, Secure Texting & SMS, Telehealth Video Chat, Patient Reminders, Electronic Forms, and Broadcast Messaging - all from one online location. We integrate with 150+ EHR/EMR platforms to save you time, money and energy. With one powerful inbox, you can easily manage documents and collaborate internally and externally to get more done in your day. Updox provides healthcare practices, LTPAC facilities, pharmacies, and Health Systems with an easy-to-use, HIPAA-compliant platform with a broad set of capabilities for virtual health, patient engagement, and paperless office efficiency that work together to reduce costs and drive revenue.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Healthcare Organizations, Hospital's, Physician Practices	Audience We provide a powerful Inbox for all healthcare providers that can contain all your incoming and outgoing faxes, texts, video chats, and more in a secure and easy-to-use format. Our goal is to make practices more efficient and effective in their communication.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing - MendFree is totally free - MendEnterprise is a custom solution for organizations with 11 or more providers Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.6 / 5 ease 2.5 / 5 features 2.3 / 5 design 2.5 / 5 support 1.2 / 5 Read all reviews
	Pros & Cons from Real Users Pros NONE. Helps with patient communication. Reminders are decent. It integrates with practice fusion. You can eventually some day get in touch with someone to assist you if you try really hard and accommodate their schedule Claim their products are HIPAA certified. One could look on their website to see what they are offering. It provided a solution for the missing parts of the Practice Fusion poorly designed EMR that I was already using. Practice Fusion subcontracted Updox to allow users like myself to be able to modify and send appointment reminders in a more flexible manner to patients in our practice. Easily integrates with EHR, and this is the only pro I can think of. Cons THIEVES AND LIARS - They locked me into an extra year through lies. Customer service and “Leadership” are fair to awful Poor customer service. Overpriced products. In our opinion they border on being a sham operation. When the two companies developed a system that caused a malfunction with appointment reminders where patients started to receive appointment reminders to come to the office at random times, when the office was actually closed and no patient appointments were scheduled. Neither Updox nor Practice Fusion took responsibility for their system glitches and first deflected by blaming each other and then deflected the responsibility onto the consumer. They took no responsibility for the dangerous impact their system glitches had on patient care. Even after I cancelled my contracts with both companies, they continued to send "fake" appointment reminders to my patients, continuing to create chaos in my practice and taking no responsibility for solving the problem. They didn't even have the capacity to consider that they had a system glitch. They just automatically blamed my office for causing the error even though I hadn't used their system in months. 1. Often does not work properly, very often. 2. Receive faxes 3 days after being sent. 3. Says "All Systems Operational" WHEN SYSTEMS ARE NOT OPERATING PROPERLY. 4. NO SUPPORT available on weekends are evenings. Medical does not sleep or take weekends off. 5. Far too expensive for the low-quality product that it is. 5.When they acknowledge problems, they do not fix.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Mend Founded: 2014 United States www.mend.com	Company Information Updox Founded: 2008 United States info.updox.com/patient-communication
Alternatives DoctorConnect Adtel International	Alternatives Medsender
Updox	eFax Corporate Consensus Cloud Solutions Inc
CAST SBOM Manager CAST	Buzz Medical Messenger Skyscape
AdvancedMD	Klara Klara Technologies
OptiMantra View All	TigerConnect View All
Categories Healthcare AI Medical Scheduling Mental Health Patient Engagement Patient Intake Patient Portal Patient Scheduling Payment Processing Telemedicine Therapy	Categories Healthcare HIPAA Compliance HIPAA Compliant Messaging Home Health Care Long Term Care Medical Practice Management Patient Engagement Patient Experience Patient Relationship Management (PRM) Pharmacy Remote Patient Monitoring Telemedicine
Patient Engagement Features Appointment Scheduling Care Planning Collaboration Messaging Mobile Access Patient Education Patient Portal Personal Health Record Progress Tracking Self Management Telemedicine Features Appointment Reminders Appointment Scheduling Chat / Messaging E-Prescribing For Medical Purposes HIPAA Compliant Multi-Provider Practice Online Forms Patient Queue Management Practice Management Remote Treatment Plans Teleradiology Video Conferencing Show More Features Medical Scheduling Features Appointment Management Billing & Invoicing Drag & Drop Facility Scheduling Multi-Location No-Show Tracking On Call Scheduling Patient Records Patient Scheduling Physician Management Recurring Appointments Self Service Portal Staff Scheduling Mental Health Features Appointment Reminders Appointment Scheduling Assessment & Treatment Plans Billing & Invoicing Claims Management E-Prescribing EDI EMR / EHR HIPAA Compliant Inpatient / Residential Multi-Provider Practice Patient Portal Personnel Management Progress Notes Single Provider Practice Patient Portal Features Appointment Confirmations Appointment Scheduling Bill Payment Care Plans Care Summaries EHR-Agnostic Health Record Access Intake Forms Lab Results Prescription Renewals Secure Messaging Video Consultations Payment Processing Features ACH Check Transactions Bitcoin Compatible Debit Card Support Gift Card Management Mobile Payments Online Payments POS Transactions Receipt Printing Recurring Billing Signature Capture	Patient Engagement Features Appointment Scheduling Care Planning Collaboration Messaging Mobile Access Patient Education Patient Portal Personal Health Record Progress Tracking Self Management Telemedicine Features Appointment Reminders Appointment Scheduling Chat / Messaging E-Prescribing For Medical Purposes HIPAA Compliant Multi-Provider Practice Online Forms Patient Queue Management Practice Management Remote Treatment Plans Teleradiology Video Conferencing Show More Features HIPAA Compliance Features Access Control / Permissions Audit Management Compliance Reporting Data Security Documentation Management For Healthcare Incident Management Policy Training Remediation Management Risk Management Vendor Management Home Health Care Features Billing & Invoicing Charting Electronic Signature Employee Tracking Medication Database Patient Intake Scheduling Time / Task Reporting Long Term Care Features Claims Management Clinical Care EHR Electronic Health Record For Home Care Providers For Nursing Homes Geriatric Care MDS Review Patient Records Staff Scheduling Medical Practice Management Features Claims Management E-Prescribing EMR / EHR HIPAA Compliant Insurance Eligibility Verification Inventory Management Multi-Office Multi-Physician Patient Billing Patient Portal Patient Records Patient Registration Patient Scheduling Physician Scheduling Pharmacy Features Automatic Refills Barcode Generation Claims Management Compounding E-Prescribing Electronic Signature Forms Management Insurance Processing Inventory Management Multi-Store Management Online Refills Pill Database Pill Imaging Point of Sale (POS) Prescription Processing Rx Image Scanning Signature Capture Remote Patient Monitoring Features Dashboard Data Import/Export HIPAA Compliant Mobile Payments Monitoring Device Integration Patient Engagement Patient Portal Patient Records Management Patient Surveys Reminders Virtual Visits
Integrations Intergy EHR Veradigm EHR Amazing Charts EHR Azalea EHR BestRx CareLogic Cortex Dataweavers DrChrono MacPractice MD NextGen Healthcare EHR PointClickCare Practice Fusion Rx30 Pharmacy System WinRx eClinicalWorks Show More Integrations View All 8 Integrations	Integrations Intergy EHR Veradigm EHR Amazing Charts EHR Azalea EHR BestRx CareLogic Cortex Dataweavers DrChrono MacPractice MD NextGen Healthcare EHR PointClickCare Practice Fusion Rx30 Pharmacy System WinRx eClinicalWorks Show More Integrations View All 13 Integrations
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