Maxe AI Employee

Maxe AI Employee

Maxe Feed Holdings LLC
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About

Maxe AI Employee is a self-service, cloud-based phone assistant for small and growing businesses. Configured for receptionist, sales, customer service, appointment, or order-desk tasks, it uses approved business information to answer inbound calls and questions. It can capture caller and lead details, qualify inquiries, record quote or appointment requests, and transfer callers to a human when needed. Businesses can configure its greeting, knowledge, responsibilities, language, and transfer rules. Standard setup is designed to take about 10 minutes; activation and advanced workflows may take longer. The service is intended for organizations that need help handling incoming inquiries, including home services, childcare, restaurants, logistics, distribution, retail, property management, and professional services. It handles inbound calls and is not designed for outbound cold calling or mass texting.

About

Moneypenny (formerly VoiceNation) is a comprehensive phone answering service that provides businesses with professional, 24/7 call handling, live chat support, and omnichannel customer service solutions. Their team of highly trained receptionists offers tailored support for a wide range of industries, ensuring that businesses never miss an opportunity. In addition to traditional call handling, Moneypenny also offers an innovative AI Receptionist solution, which uses generative AI to provide natural, conversational interactions, seamlessly transferring to human receptionists when needed. With flexible plans, including options for call transfers, scripted responses, CRM integration, and bilingual services, Moneypenny helps businesses optimize customer interactions and focus on core operations.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Small service businesses — HVAC and home services, dental and medical offices, childcare, salons, law firms

Audience

Moneypenny is ideal for small to medium-sized businesses, enterprises, and industries that require reliable, round-the-clock customer service, call answering, and live chat solutions, with the added flexibility of an AI Receptionist that combines AI automation with human support

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$99/month
Subscription plans are $99, $199, or $349 per month. Tailor-made AI employee engagements start at $2,500.
Free Version Not Supported
Free Trial Not Supported

Pricing

$56 per month (20% off deal)
$56 per month (20% off deal for life)
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • How easy it is to get going. The staff do a lot to help you which is beneficial in the early days. I moved from a human answering service to this and was a bit sceptical but I am now sold and my customers are happy.

Cons

  • Unsure yet - the pricing is a little confusing at first as they offer human overflow which is priced differently

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Maxe Feed Holdings LLC
United States
maxefeed.com/ai-employee

Company Information

Moneypenny
Founded: 2000
United Kingdom
www.moneypenny.com/us/

Alternatives

No Alternatives

Alternatives

eVoice

eVoice

j2 Global

Categories

Categories

AI Receptionists Supported
AI Voice Agents Supported
Answering Services Supported

America’s best receptionists following your custom script to ensure you never miss a call and have the time to get on with what you do best.

Call Center Supported

Our team of highly-trained receptionists answer your calls exactly as if based in your business and provide your customers with an amazing service experience, day or night.

Call Forwarding Supported

Work from anywhere with our receptionists seamlessly forwarding important business calls to you and your team whenever you need.

Legal Answering Supported

Our professional and experienced legal receptionists know exactly how to represent your law firm and help you achieve your business goals, by capturing valuable inquiries and ensuring you’re always ‘open for business’.

Live Chat Supported

Have our highly-trained Live Chat agents, combined with specialist technology, responding to and converting your web chats into customers.

Managed Live Chat Supported

Have our highly-trained Live Chat agents, combined with specialist technology, responding to and converting your web chats into customers.

Have America’s best virtual receptionists acting as a seamless extension of your team 24/7, capturing inquiries and making your customers smile.

Call Center Features

Blended Call Center Not Supported
Call Logging Not Supported
Call Recording Not Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Not Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Zapier Not Supported

Integrations

Zapier Supported
Claim Maxe AI Employee and update features and information
Claim Maxe AI Employee and update features and information
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Claim Moneypenny and update features and information