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About

For 30 years, we’ve helped care providers achieve better outcomes. And in today’s changing industry, that expertise matters even more. We’re proud to be the country’s largest post-acute care technology provider, and we’re equally proud to be the only electronic health record (EHR) provider in our industry to focus on the entire continuum of care. Inspire, formerly Directions is MatrixCare’s annual conference that brings together our customers, industry experts, and partners across the broad range of care settings we serve to foster dialog, collaboration, and innovation. Many home-based care providers work remotely and face daily challenges communicating and collaborating with key stakeholders inside and outside of their organization. Couple that with the burden of paperwork and chasing down required signatures, all can impact the continuity of care and quality of the care experience – especially with today’s labor shortages and increased workloads.

About

ShiftCare’s care management features make it easier for you and your teams to deliver highly personalized support to clients and their families. We’ve made it easy to plan and organize teams, shifts and rosters, helping you deliver a more effective, efficient service. With the management of invoices, timesheets and expenses seamlessly integrated, ShiftCare makes accurate accounting simple, reducing your workload, and helping you grow. We connect you and your teams with all you need to manage shifts, coordinate clients and deliver quality care, wherever they are. We make it easy to welcome new clients, ensure a full understanding of their needs, management of their goals and establish good relationships with their friends and family right from the start. Your teams are there to support clients as they work towards their goals. We make it easy for them to track progress and share it with the right people.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Companies seeking a post-acute EHR software built on real data

Audience

Businesses searching for an easy to use software platform that cuts paperwork and boosts efficiency

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$35 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$9 per user per month
Basic - $9
Professional - $15
Premium - $25
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.0 / 5
ease 3.0 / 5
features 1.0 / 5
design 3.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • The demo was polished, and the sales rep seemed knowledgeable about home-care operations. They made the product look like it could replace several systems—scheduling, caregiver management, billing, and API connectivity. On paper, it checked every box. Unfortunately, the product experience didn’t match the sales pitch. The only thing I can say positively is that the interface concept looked modern, and the idea of having an integrated scheduling tool for caregivers sounded appealing. Sadly, those positives never materialized once we began using it.

Cons

  • ShiftCare’s execution is poor across the board. The onboarding was disorganized and lacked any meaningful support. Their “public API” was heavily promoted but turned out to be non-functional. Once I began asking questions, communication stopped. The same team that called my personal phone multiple times to secure a 50% deposit disappeared once they were paid. The platform itself feels unfinished—slow, buggy, and unreliable for real-world agency use. Every promise made in the sales process unraveled in practice.

Training

Documentation Not Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

MatrixCare
www.matrixcare.com

Company Information

ShiftCare
Founded: 2015
Australia
shiftcare.com

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Categories

Assisted Living Supported
Home Care Supported
Home Health Care Supported

Categories

Care Coordination Supported
Healthcare CRM Supported
Home Care Supported
Home Health Care Supported
Medical Scheduling Supported
Nurse Scheduling Supported
Scheduling Supported

Assisted Living Features

Admissions Management Supported
Billing & Invoicing Supported
Building Maintenance Not Supported
Care Planning Not Supported
Event / Activities Planning Not Supported
Incident Management Supported
Marketing / Lead Management Not Supported
Meal / Nutrition Management Not Supported
Medical Records Not Supported
Medication Tracking Supported
New Resident Assessment Not Supported
Resident Info Management Not Supported
Scheduling Not Supported
Staff Management Not Supported
Work Order Management Supported

Home Care Features

Billing & Invoicing Supported
Care Plan Management Supported
Caregiver Management Supported
Client Management Supported
Field Communication Supported
Insurance Management Not Supported
Payroll Management Supported
Scheduling Supported
Visit Verification Supported

Home Health Care Features

Billing & Invoicing Supported
Charting Not Supported
Electronic Signature Supported
Employee Tracking Supported
Medication Database Not Supported
Patient Intake Not Supported
Scheduling Supported
Time / Task Reporting Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Supported
Calendar Sync Not Supported
Client Database Supported
Group Scheduling Supported
Mobile Access Supported
Multi-Location Supported
Online Booking Supported
Online Payments Not Supported
Recurring Appointments Supported
Room Booking Management Not Supported

Healthcare CRM Features

Audience Targeting Not Supported
Campaign Management Not Supported
Marketing Automation Not Supported
Medical History Records Not Supported
Patient Communications Supported
Patient Management Supported
Physician Management Not Supported
Predictive Analytics Not Supported

Medical Scheduling Features

Appointment Management Supported
Billing & Invoicing Supported
Drag & Drop Supported
Facility Scheduling Not Supported
Multi-Location Supported
No-Show Tracking Not Supported
On Call Scheduling Not Supported
Patient Records Supported
Patient Scheduling Not Supported
Physician Management Not Supported
Recurring Appointments Supported
Self Service Portal Not Supported
Staff Scheduling Supported

Nurse Scheduling Features

Float Pool Management Not Supported
Online Scheduling Supported
Overtime Calculation Supported
Payroll Management Not Supported
Predictive Analytics Not Supported
Shift Dispatching / Messaging Not Supported
Shift Scheduling Supported
Shift Swapping Not Supported
Skills Tracking Supported
Vacation / Leave Tracking Supported

Patient Case Management Features

Activity Tracking Supported
Assessment Notes Supported
Billing & Invoicing Supported
Calendar Management Not Supported
Candidate Identification Not Supported
Case List Management Not Supported
Eligibility Verification Not Supported
HIPAA Compliant Supported
Medical History Records Not Supported
Patient Records Not Supported
Referral Management Not Supported
Treatment Planning Not Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Not Supported
Calendar Management Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Not Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Not Supported
Online Scheduling Supported
Payment Processing Not Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Not Supported
Room Booking Management Not Supported

Integrations

Aline Supported
Carefeed Supported
CrandallMenus Supported
Flax Supported
FrameworkLTC Supported
Go Icon Supported
Intelligent Pharmacy Software Supported
K4Community Supported
Murphi.ai Supported
NextGate Supported
SNF Metrics Supported
SmartChart Supported
TSOLife Supported
Viibrant Supported
Xero Not Supported
eMenuCHOICE Supported

Integrations

Aline Not Supported
Carefeed Not Supported
CrandallMenus Not Supported
Flax Not Supported
FrameworkLTC Not Supported
Go Icon Not Supported
Intelligent Pharmacy Software Not Supported
K4Community Not Supported
Murphi.ai Not Supported
NextGate Not Supported
SNF Metrics Not Supported
SmartChart Not Supported
TSOLife Not Supported
Viibrant Not Supported
Xero Supported
eMenuCHOICE Not Supported
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Claim MatrixCare and update features and information
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