MarketrixMarketrix.ai
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eGain CobrowseeGain
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About
Redefining Customer Experiences with Multimodal AI and Intelligent Interactions. Marketrix’s Twin Avatars use advanced emotional intelligence to understand and respond to customer emotions in real-time, ensuring efficient and empathetic interactions. Our AI deeply comprehends your website or product’s layout, guiding users intuitively through its spatial structure to enhance their experience. Providing smart, context-aware assistance at every step, tailored to user behavior. Understanding customer emotions in real-time to deliver personalized, empathetic responses. Crafting conversations with the perfect tone to make every interaction feel natural and comforting. Enable Co-browsing sessions with our AI Avatars or Human Agents. Understand your realtime traffic better to driver towards realtime conversions
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About
Wouldn’t it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business’ answer to exactly that need. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, realtime support. By offering assistance exactly at the time of need, your business can convert website visitors, customers and prospects, into profitable, long-term customers. Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session. Enables the agent and the customer to fill out forms together, field by field, even highlighting specific areas of a form or web page for clarity.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies interested in powerful AI sales digital twins and avatars
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Audience
Customer service and contact center agents requiring a cobrowse software to provide high-value, collaborative, realtime support
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMarketrix.ai
United States
www.marketrix.ai/
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Company InformationeGain
Founded: 1997
United States
www.egain.com/products/cobrowse/
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Categories |
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Integrations
Amazon Connect
Apple Business Chat
Avaya Cloud Office
Cisco AnyConnect
Google Business Messages
Microsoft Dynamics 365
Salesforce
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Integrations
Amazon Connect
Apple Business Chat
Avaya Cloud Office
Cisco AnyConnect
Google Business Messages
Microsoft Dynamics 365
Salesforce
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