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About

When you need to get deeper insights into your IT data, turn to ManageEngine Analytics Plus. Analytics Plus is a comprehensive IT management software that gives organizations insights on network and application monitoring, and customer support operations. Developed by Zoho.com, Analytics Plus makes it possible to auto-analyze data, create powerful data visualizations, customize and schedule reports, and export and share reports with teams.

About

Survicate is a Customer Feedback Platform that lets you collect, analyze, and act on feedback. Deploy targeted surveys across web, mobile, email, and in-product channels, triggered by user behavior and connected to your CRM, helpdesk, or product analytics tools. Aggregate feedback from 15+ sources including support tickets, call transcripts, App Store reviews, and auto-analyze all that feedback data with Research Hub, our AI research repository. Ask AI Research Assistant questions about all aggregated feedback. Answers backed by your actual data. 40+ native integrations including HubSpot, Salesforce, Intercom, Zendesk, Amplitude, and Slack, all help you act on these insights quickly. Used by product managers, researchers, and CX teams who need a feedback system that informs decisions.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Medium to mid-large enterprises

Audience

Customer-centric businesses that value customer feedback and use it to drive growth.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$1995.00/year
Personal Edition: Free forever
Professional Edition: $2,395 per year for 2 users
Free Version Supported
Free Trial Supported

Pricing

$56 per month
Survicate offers 4 paid plans and a 10-day free trial of paid features, prices staring from:

Starter: $89;
Growth: $56 (billed annually);
Pro: $349 (billed annually);
Enterprise: $569 (builled annually).
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • ManageEngine Analytics Plus has several advantages that make it useful for IT teams. It helps you bring data from many tools into one place, so you can easily see everything in a single dashboard instead of checking multiple systems. It uses AI and automation to quickly analyze data, find problems, and even predict future issues, which saves time and reduces manual work. The tool also has simple drag-and-drop reports and visual dashboards, so even non-technical users can understand data easily.
  • Analytics Plus offers powerful visual reporting and dashboards for IT operations. It integrates seamlessly with ManageEngine tools like ServiceDesk, OpManager, and more. Supports AI-powered insights, forecasting, and natural language queries (Zia). Helps in trend analysis, capacity planning, and SLA monitoring.

Cons

  • It can be a bit complex for beginners, especially during initial setup and data integration from multiple sources. The licensing cost may feel high for small organizations.
  • Performance may slow down with large datasets or complex queries. Some advanced AI features are limited to enterprise editions. Customization of certain visual elements may be restricted.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

ManageEngine
www.manageengine.com

Company Information

Survicate
Founded: 2013
Poland
survicate.com

Alternatives

CoreSuite

CoreSuite

CoreView

Alternatives

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BizRatings

BizRatings.com
Simplesat

Simplesat

Pronto Holdings
BlueDolphin

BlueDolphin

ValueBlue

Categories

Categories

Customer Feedback Supported
NPS Supported
Survey Supported
User Research Supported

Business Intelligence Features

Ad Hoc Reports Supported
Benchmarking Not Supported
Budgeting & Forecasting Supported
Dashboard Supported
Data Analysis Supported
Key Performance Indicators Supported
Natural Language Generation (NLG) Not Supported
Performance Metrics Supported
Predictive Analytics Not Supported
Profitability Analysis Not Supported
Strategic Planning Supported
Trend / Problem Indicators Supported
Visual Analytics Supported

Customer Feedback Features

Alerts / Notifications Supported
Behavior Analytics Supported
Bug Reports Supported
Community Feedback Tools Not Supported
Live Chat Not Supported
Negative Feedback Management Supported
Net Promoter Score (NPS) Supported
Screenshot / Screen Capture Supported
Surveys Supported
User Testing Tools Supported
Video Feedback Not Supported
Visual Feedback Tools Not Supported
Voice of the Customer (VoC) Supported
Website Feedback Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Not Supported

Integrations

AccessOwl Not Supported
Adobe Marketo Engage Not Supported
Amplitude Not Supported
Campaign Monitor Not Supported
Customer.io Not Supported
GetResponse Not Supported
Gong Not Supported
Google Cloud BigQuery Not Supported
Intercom Not Supported
Klaviyo Not Supported
Mailchimp Not Supported
ManageEngine Applications Manager Supported
ManageEngine Endpoint Central Supported
RudderStack Not Supported
Salesforce Not Supported
Segment Not Supported
SendGrid Not Supported
Uxcam Not Supported
Zapier Not Supported
iPresso Not Supported

Integrations

AccessOwl Supported
Adobe Marketo Engage Supported
Amplitude Supported
Campaign Monitor Supported
Customer.io Supported
GetResponse Supported
Gong Supported
Google Cloud BigQuery Supported
Intercom Supported
Klaviyo Supported
Mailchimp Supported
ManageEngine Applications Manager Not Supported
ManageEngine Endpoint Central Not Supported
RudderStack Supported
Salesforce Supported
Segment Supported
SendGrid Supported
Uxcam Supported
Zapier Supported
iPresso Supported
Claim ManageEngine Analytics Plus and update features and information
Claim ManageEngine Analytics Plus and update features and information
Claim Survicate and update features and information
Claim Survicate and update features and information