MSP360 RMM

MSP360 RMM

MSP360
4.8 out of 5 stars
MSP360 RMM Optanik

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MSP360 RMM:

About

MSP360 RMM enables users to efficiently manage all aspects of their IT infrastructure within a single dashboard. Features include system resource monitoring, software deployment, patch management, alerting, remote access, scripting, and more. Licensed per admin with unlimited endpoints. Main features: - System resource and performance monitoring - Windows patch management - Software deployment - Reporting - Device management - Antivirus management - Alerting - PowerShell scripting - Remote access
Optanik:

About

Optanik is a browser-based RMM workspace for managed service providers, IT teams, and help desks. Its native agents for Windows, macOS, and Linux let administrators monitor device health and inventory, access unattended desktops, patch operating systems and third-party applications, deploy packages, transfer files, and run automations. The Windows agent can run before sign-in, enabling access to the login screen. The workspace also includes policy and device configuration tools, printer and mapped-drive management, a network overlay, hosted domain features, a BitLocker vault, ticketing, reports, and white-label workspaces. A REST API, webhooks, and Model Context Protocol (MCP) support automation and connected workflows. A free plan covers one machine with up to 12 hours of remote use daily; paid endpoint plans are billed monthly, with per-endpoint rates that decrease at higher endpoint counts.
MSP360 RMM:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Optanik:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
MSP360 RMM:

Audience

MSPs, IT technicians, SMBs
Optanik:

Audience

MSPs and IT providers, internal IT and helpdesk teams, and small businesses.
MSP360 RMM:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Optanik:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
MSP360 RMM:

API

Offers API Not Supported
Optanik:

API

Offers API Supported
MSP360 RMM:

Screenshots and Videos

Optanik:

Screenshots and Videos

MSP360 RMM:

Pricing

Please contact MSP360 for pricing details.
Free Version Not Supported
Free Trial Supported
Optanik:

Pricing

$2/endpoint/month
The free plan covers one machine and up to 12 hours of remote use per day, with no credit card. Paid plans are $2.00 per endpoint per month, billed monthly in USD. Rates are $1.75 per endpoint per month for 5,001–9,999 endpoints and $1.50 for 10,000 or more. Technicians are not billed.
Free Version Supported
Free Trial Not Supported
MSP360 RMM:

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5
Optanik:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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MSP360 RMM:

Pros & Cons from Real Users

Pros

  • Starting from CloudBerry Backup it is easy to configure our backups in the cloud so that they can be adapted to other software or platforms. In fact, within CloudBerry Backup we get full control of our ability to save backups to other sites, and the quality and speed that these backups will have.
  • The nice thing about this application is that compared to others it does not go through a constant loss of license validity and updates that limit new features. Its cost is more affordable than others and it has other pricing packages that have adapted a lot to our budget. In addition, it is the best option for use among many others in terms of storage capacity and affordable costs.
  • Because CloudBerry Backup is so innovative when it comes to managing different versions of the same file, it is possible to create virtually infinite copies without it being confusing or complicated to access them in a row. CloudBerry Backup has good compression capabilities, so exporting Zip files is fast.
  • MSP360 allows compressing and backup process. It supports almost every storage options, like google cloud, Microsoft azure. Every cloud files are encrypted. The file recovery process is very straightforward.

Cons

  • CloudBerry Backup does not allow us to make backups to run at the same time, which leads to working with one backup at a time. This may depend directly on the number of external hard drives being used on the same computer. We do not recommend sending copies from one backup to another, to avoid errors and losses.
  • The application offers a cloud storage limit of 1TB in all its paid versions except the most expensive one. For us as a company, the 1TB extension is not large enough for us as we deal with daily files with weights around 2GB in total, which has led us to points where we have to delete information or migrate to another platform.
  • There is a big problem with CloudBerry Backup when you have to work with multimedia material, and that is that, if you are uploading the material to the cloud, the uploads usually have seemingly random pauses when leaving CloudBerry Backup in the background, which complicates a bit the management if you are carrying out other tasks, forcing you to stay within the platform.
  • I didn't found any cons with MSP360. It works extremely well what it says.
MSP360 RMM:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Optanik:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
MSP360 RMM:

Company Information

MSP360
Founded: 2011
United States
hubs.ly/Q012m0Hy0
Optanik:

Company Information

Optanik
Founded: 2026
United States
optanik.com
MSP360 RMM:

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Optanik:

Alternatives

No Alternatives
MSP360 RMM:
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MSP360 RMM:
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MSP360 RMM:
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MSP360 RMM:
Optanik:
MSP360 RMM:

Categories

Backup Supported
RMM Supported
Optanik:

Categories

Patch Management Supported
Remote Desktop Supported
RMM Supported
MSP360 RMM:

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Not Supported
Mobile Access Not Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Not Supported

Backup Features

Backup Log Supported
Backup Scheduling Supported
Cloud Backup Supported
Compression Supported
Continuous Backup Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Supported
Remote Server Options Supported
Secure Data Storage Supported
Web Access / Restoration Supported
MSP360 RMM:

Integrations

Control D Supported
MSP360 Connect Supported
MSP360 Managed Backup Supported
Model Context Protocol (MCP) Not Supported
Optanik:

Integrations

Control D Not Supported
MSP360 Connect Not Supported
MSP360 Managed Backup Not Supported
Model Context Protocol (MCP) Supported
MSP360 RMM:
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Optanik:
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