MSP360 RMM

MSP360 RMM

MSP360
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About

MSP360 RMM enables users to efficiently manage all aspects of their IT infrastructure within a single dashboard. Features include system resource monitoring, software deployment, patch management, alerting, remote access, scripting, and more. Licensed per admin with unlimited endpoints. Main features: - System resource and performance monitoring - Windows patch management - Software deployment - Reporting - Device management - Antivirus management - Alerting - PowerShell scripting - Remote access

About

N‑able N-sight RMM® is a cloud-based IT solution that makes it easy for MSPs to deliver valuable technology services within hours, not weeks or months. Clear graphical dashboards place alerts front and center so you can focus on what needs you most. Built-in remote access and security features help you support and protect from day one. And when you’re ready, grow your business with additional security layers and add-ons services to expand your offering. N‑able N-sight RMM features include remote access, network path visualization, automated monitoring and maintenance, prescriptive data analytics, data-breach risk intelligence, and more. N‑able N-sight RMM is also available for download as Android and iOS mobile apps to allow users to manage issues anywhere.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

MSPs, IT technicians, SMBs

Audience

IT professionals

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Please contact MSP360 for pricing details.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 4.4 / 5
ease 4.6 / 5
features 4.4 / 5
design 4.4 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Starting from CloudBerry Backup it is easy to configure our backups in the cloud so that they can be adapted to other software or platforms. In fact, within CloudBerry Backup we get full control of our ability to save backups to other sites, and the quality and speed that these backups will have.
  • The nice thing about this application is that compared to others it does not go through a constant loss of license validity and updates that limit new features. Its cost is more affordable than others and it has other pricing packages that have adapted a lot to our budget. In addition, it is the best option for use among many others in terms of storage capacity and affordable costs.
  • Because CloudBerry Backup is so innovative when it comes to managing different versions of the same file, it is possible to create virtually infinite copies without it being confusing or complicated to access them in a row. CloudBerry Backup has good compression capabilities, so exporting Zip files is fast.
  • MSP360 allows compressing and backup process. It supports almost every storage options, like google cloud, Microsoft azure. Every cloud files are encrypted. The file recovery process is very straightforward.

Cons

  • CloudBerry Backup does not allow us to make backups to run at the same time, which leads to working with one backup at a time. This may depend directly on the number of external hard drives being used on the same computer. We do not recommend sending copies from one backup to another, to avoid errors and losses.
  • The application offers a cloud storage limit of 1TB in all its paid versions except the most expensive one. For us as a company, the 1TB extension is not large enough for us as we deal with daily files with weights around 2GB in total, which has led us to points where we have to delete information or migrate to another platform.
  • There is a big problem with CloudBerry Backup when you have to work with multimedia material, and that is that, if you are uploading the material to the cloud, the uploads usually have seemingly random pauses when leaving CloudBerry Backup in the background, which complicates a bit the management if you are carrying out other tasks, forcing you to stay within the platform.
  • I didn't found any cons with MSP360. It works extremely well what it says.

Pros & Cons from Real Users

Pros

  • * Multiple features available in on pane of glass interface * Useful remote access (GUI, CMD and PowerShell)
  • N‑able RMM offers wide support for remote monitoring in IT. It makes remote monitoring and risk intelligence a breeze to monitor. 24x7 uptime makes it a reliable solution. The flexible monitoring dashboard gives a good amount of data on one screen.
  • The ability to monitor in-depth performance from remote is great. It helped us to monitor risk alert and also allows us to backup and restore from anywhere. The alert on any critical security issues is the best we liked about N‑able RMM.
  • Best Remote Monitoring tool to manage IT structures and functions. Help you make a fast analysis. Network device monitoring, to manage firewalls. Useful reports.
  • N‑able RMM tool is available on multi-platform. It gives you the power to monitor security, working capacity and real-time analytics. It updates you about safety problems and server status.

Cons

  • * Very dated interface * Poor integration with included features i.e. installation is easy but manual removal is required for almost EVERY integrated feature, this leads to unfair billing for uninstalled devices * Pushy up-sales
  • Nothing so far had a great experience from this tool.
  • There is a learning curve. The dashboard needs customization.
  • No cons ever faced. I will update if I have any in future.
  • It offers great remote monitoring features. To manage network and security.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MSP360
Founded: 2011
United States
hubs.ly/Q012m0Hy0

Company Information

N-able
Founded: 2014
United States
www.n-able.com/products/rmm

Alternatives

Alternatives

ArchiverFS

ArchiverFS

MLtek Limited
Cyberduck

Cyberduck

Iterate

Categories

Categories

RMM Features

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Backup Features

Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration

RMM Features

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Access Control (NAC) Features

Authentication
Authorization
Automated Hotfix / Updates
Centralized Policy Management
Dashboard
Device Auto-Provisioning
Device Self-Registration
Posture Assessment
Quarantine / Remediation
Secure Guest Access

Network Monitoring Features

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Internet Usage Monitoring
IP Address Monitoring
Real Time Analytics
Resource Management
Server Monitoring
SLA Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Security Features

Access Control
Analytics / Reporting
Compliance Reporting
Firewalls
Internet Usage Monitoring
Intrusion Detection System
Threat Response
VPN
Vulnerability Scanning

Network Troubleshooting Features

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

Patch Management Features

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

Server Management Features

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

System Monitoring Features

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

Integrations

Control D
Acronis Automation
Autotask PSA
BrightGauge
Cove Data Protection
DeskDay
IT Glue
MSP360 Connect
MSP360 Managed Backup
MyGlue
N-able EDR
N-able MSP Manager
Neo Agent
Network Glue
N‑able Passportal
ScalePad

Integrations

Control D
Acronis Automation
Autotask PSA
BrightGauge
Cove Data Protection
DeskDay
IT Glue
MSP360 Connect
MSP360 Managed Backup
MyGlue
N-able EDR
N-able MSP Manager
Neo Agent
Network Glue
N‑able Passportal
ScalePad
Claim MSP360 RMM and update features and information
Claim MSP360 RMM and update features and information
Claim N‑able N-sight RMM and update features and information
Claim N‑able N-sight RMM and update features and information