RichCall

RichCall

Aurus
+
+

Related Products

  • Banker's Dashboard
    6 Ratings
    Visit Website
  • SBS Banking Platform
    29 Ratings
  • North One
    5,042 Ratings
    Visit Website
  • MeridianLink Opening
    72 Ratings
    Visit Website
  • Pipedrive
    10,520 Ratings
    Visit Website
  • Sogolytics
    870 Ratings
    Visit Website
  • Extole
    71 Ratings
    Visit Website
  • Predict360
    18 Ratings
    Visit Website
  • Tremendous
    1,851 Ratings
    Visit Website
  • Eurekos
    93 Ratings
    Visit Website

About

Agent IQ’s Lynq is an AI-powered relationship banking platform that helps financial institutions grow by deepening relationships beyond the branch. Lynq combines instant AI self-service with easy access to a dedicated banker, so account holders get fast answers and human help in one place. Features include asynchronous messaging, video chat, voice calling, co-browsing, and file exchange. AI assists staff with suggested replies, auto tagging, translation, and conversation summaries. Teams orchestrate outreach with role based routing, queues, SMS and push notifications, and proactive alerts. Leaders get analytics on topics, sentiment, and resolution times. Lynq integrates with digital banking providers and CRMs through APIs and webhooks. Security includes SOC 2, single tenant US hosting, and encryption in transit and at rest. Institutions tailor experiences for segments, branches, and lines of business.

About

RichCall helps you sell and support remotely providing your customers with a one-touch live support option. Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools. The typical use cases for RichCall are: Click-to-call, click-to-video and co-browsing for your customers: - click-to-call with co-browsing for customer support - start a co-browsing session on the fly Mobile camera sharing for sales and support: - video sales – an agent shows a product through the shared mobile camera - customer support – a customer shares his mobile camera to show a malfunctioning device Video and collaboration for kiosks: - remote expert help with HD video, scanner and printer - live video-assistance option for your existing self-service and support kiosks

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Banks, credit unions

Audience

Contact centers, customer service teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$192 / month
Cloud and on-prem deployments are available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Agent IQ
Founded: 2015
United States
www.agentiq.com

Company Information

Aurus
Founded: 2009
Russian Federation
richcall.io

Alternatives

Alternatives

NexJ CRM

NexJ CRM

NexJ Systems Inc.
RemoteHQ

RemoteHQ

Mythical Labs
VeriBranch

VeriBranch

VeriPark
Bankers Realm

Bankers Realm

Craft Silicon

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

No info available.

Integrations

No info available.
Claim Lynq by Agent IQ and update features and information
Claim Lynq by Agent IQ and update features and information
Claim RichCall and update features and information
Claim RichCall and update features and information