Lunchbox vs. OpenTable Comparison


Lunchbox Lunchbox Technologies	OpenTable	+	+
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About Give a middle finger to third-party ordering and build an in-house system that amplifies your restaurants without sacrificing your first born. We grow with you. Add products as you need them; we won't pressure you to launch tools that aren't helpful. Don't settle for generic. Lunchbox will spice up your web ordering experience; leave a good impression even before the food arrives. Waiting sucks. Flawless UX means your guests can quickly order, no matter what they're doing or where they're doing it. (note: don't do it while riding a scooter. we tried it, and it didn't go well. Catering doesn't have to be a headache to be a headache. The Lunchbox catering system is built with both customer and restaurant in mind. Efficiency is key.	About Everything you need to get back in action—and reconnect with guests. The future of restaurants is at risk and now’s the time to pull together as a community. From takeout ordering to special experiences, OpenTable is here to help you reboot your business. Get discovered and capture the business of the millions of people, around the world and in your neighborhood, searching on OpenTable. Solutions to manage and build your best business yet, and access to the largest network of guests—at your service. From online ordering and takeout to powerful marketing and experiences, make more money when you access our network of millions. Every tool and integration you need to streamline your operations, from reservations and waitlists to shift planning and actionable insights. Hospitality is built on knowing each and every guest, no matter how they’re dining with you.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Restaurants that want a custom branded digital order system that works across web and mobile apps	Audience Restaurants and diners who want to book restaurant reservations online
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $200 per month Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 2.0 / 5 support 2.0 / 5 Read all reviews	Reviews/Ratings Overall 3.0 / 5 ease 3.0 / 5 features 3.0 / 5 design 3.0 / 5 support 3.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Nothing. This company was painful to work with. The setup was incredibly difficult and the system had constant issues when we launched, which hurt our business. The designs look nice, but if you want functionality seek another company. Working with Lunchbox for almost 2 years with our business mobile app was like buying a new car with a busted engine. Nothing worked the way they sold it to us. It was all aesthetic without core focus on functionality. None. The system simply doesn't work, so even if there were any pros to it, I can't make myself aware of them. Cons This company is a disaster. Getting online ordering setup was extremely time consuming and unnecessarily complicated. Nothing worked out the gate so we spent months constantly triaging issues with that Lunchbox couldn't understand. It created chaos in our store and cost us a significant amount of business. The sales people assured us that everything we asked about was live but it turned out a lot of it was actually still in the development. 18 months later, all of those things are still "on the backlog" with no delivery timeline. These are very basic functionalities like saving favorite orders including modifications. Everyone we dealt with was inept. The original team were all fired and replaced with a new team that was at least responsive. That team has since quit or been fired. We are now trying to leave so that we can have an online ordering platform that works and the company is threatening to charge us $6k to leave early. High staff turnover. Delays in getting technically issues resolved. Features not available that were sold or offered during onboarding. Features of the mobile app not working. They lock you into an “auto renewing” contract even if you are dissatisfied with their poor functioning product. Poor Staff customer service. The login system will not allow registering two accounts with the same phone number. It also does not allow logging in via phone number, despite not requiring an email address. Any customer who makes an account using only a phone number will never be able to log back in, or use the system at all.	Pros & Cons from Real Users Pros This is a good software option for restaurants who need to accept online orders and plan out their layout. Cons It's not very customizable and can be confusing to navigate
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Lunchbox Technologies Founded: 2019 United States lunchbox.io	Company Information OpenTable Founded: 1998 United States restaurant.opentable.com
Alternatives DelivApp	Alternatives TablesReady Table's Ready, LLC
Incentivio	StockTake Online
Olo	Resy OS Resy Network
Restolabs	Tock
Caviar DoorDash View All	TableUp View All
Categories Food Delivery Supported Online Ordering Supported	Categories Food Delivery Supported Reputation Management Supported Restaurant Inventory Management Supported Restaurant Management Supported Restaurant Marketing Supported Restaurant Reservations Supported Waitlist Supported
Food Delivery Features Delivery Tracking Supported Dispatch Management Supported For Restaurants Supported Gift Card Management Not Supported Menu Management Supported Online Ordering Supported Order Management Supported Routing Not Supported Sales Trend Analysis Supported Supports Loyalty Program Supported	Show More Features Restaurant Management Features Billing & Invoicing Supported Built-in Accounting Supported Employee Management Supported Food Costing Not Supported Inventory Management Supported Kitchen Management Not Supported Menu Management Not Supported Payroll Management Not Supported Point of Sale (POS) Not Supported Reporting/Analytics Supported Reservations Management Supported Sales Tracking Not Supported Table Management Supported Wait List Management Supported Waitstaff Management Supported Restaurant Reservations Features Capacity Monitoring Supported Custom Reservation Inventory Not Supported Deposits / Prepayment Processing Supported Email Marketing Supported Facebook Reservations Supported Feedback Management Supported Guest Data Supported Guest Notifications Supported Mobile App Booking Supported Online / Website Reservations Supported Reminders Not Supported Reporting / Analytics Supported Seat / Table Optimization Supported Text/SMS Communications Not Supported Waitlist Management Supported
Integrations COZYROC SSIS+ Suite Not Supported Cendyn Guestrev Not Supported Cloutly Not Supported Crave Not Supported DoorDash Supported Doshii Not Supported Hudini Not Supported Infrasys POS Not Supported Marqii Supported Microsoft Copilot Not Supported PAR POS Supported Painapo Not Supported Squarespace Not Supported SwiftPOS Not Supported TISSL Not Supported Tattle Supported Toast POS Not Supported Touchtown Not Supported Tripadvisor Menu Connect Not Supported Voxie Not Supported Show More Integrations View All 20 Integrations	Integrations COZYROC SSIS+ Suite Supported Cendyn Guestrev Supported Cloutly Supported Crave Supported DoorDash Not Supported Doshii Supported Hudini Supported Infrasys POS Supported Marqii Not Supported Microsoft Copilot Supported PAR POS Not Supported Painapo Supported Squarespace Supported SwiftPOS Supported TISSL Supported Tattle Not Supported Toast POS Supported Touchtown Supported Tripadvisor Menu Connect Supported Voxie Supported Show More Integrations View All 58 Integrations
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