Related Products
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About
Deploy tailored KPIs to reveal issues. Create, assign and monitor actions and their impact. Uphold franchise standards. Empower your field teams. From head office to individual sites and all team members in between, Loop ensures that everyone is working from a single source of truth to achieve the same goals. Loop gives you all the tools you need to manage your franchise network, measure performance, maintain standards, and provide transparency of field team activity. Centralize your data, making it easier to uncover insights that require critical action. Set actions for your teams that improve productivity and grow your business. Benefit from incisive action reporting as well as improved accountability. Complete personalization and control over your Loop platform, including the URL purchase and branding. User integration and data visibility configuration based on your hierarchy. Platform hosting is managed on your behalf on Microsoft Azure.
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About
Neo Agent is an AI technician for managed service providers, built to work alongside the team inside the PSA. It reads the ticket, checks similar tickets, playbooks, and documentation, makes the call, runs the fix, and closes the loop. Neo is designed as a new kind of automation for MSPs: not a bigger rulebook, not fragile scripts, and not legacy RPA that requires constant mapping maintenance. Instead, it acts like a human L1 technician that joins the service desk, helping speed up ticket resolution, automate PSA and RMM workflows, and keep communications on-brand and consistent. Neo can analyze tickets, communicate with users, take action on behalf of the team, and execute workflows that are triggered or scheduled for repetitive tasks such as ticket triage, dispatching, and routine manual work. It integrates with PSA systems, RMM tools, documentation systems, marketplaces, Microsoft 365, and Azure to automate ticket management, synchronize client data, and more.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses interested in a solution to drive growth and efficiency across their franchise network
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Audience
MSP service desk managers who need an AI L1 technician to triage tickets, automate workflows, handle calls, and close routine support loops
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$1,891.31 per month
Free Version
Free Trial
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Pricing
$1,300 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationLoop
United Kingdom
loop-bi.com
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Company InformationNeo Agent
Founded: 2023
United Kingdom
www.neoagent.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Microsoft 365
Microsoft Azure
Active Directory
Asio by ConnectWise
Autotask PSA
Bubblehouse
ConnectWise PSA
Datto RMM
Hudu
IT Glue
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Integrations
Microsoft 365
Microsoft Azure
Active Directory
Asio by ConnectWise
Autotask PSA
Bubblehouse
ConnectWise PSA
Datto RMM
Hudu
IT Glue
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