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About

Deploy tailored KPIs to reveal issues. Create, assign and monitor actions and their impact. Uphold franchise standards. Empower your field teams. From head office to individual sites and all team members in between, Loop ensures that everyone is working from a single source of truth to achieve the same goals. Loop gives you all the tools you need to manage your franchise network, measure performance, maintain standards, and provide transparency of field team activity. Centralize your data, making it easier to uncover insights that require critical action. Set actions for your teams that improve productivity and grow your business. Benefit from incisive action reporting as well as improved accountability. Complete personalization and control over your Loop platform, including the URL purchase and branding. User integration and data visibility configuration based on your hierarchy. Platform hosting is managed on your behalf on Microsoft Azure.

About

Neo Agent is an AI technician for managed service providers, built to work alongside the team inside the PSA. It reads the ticket, checks similar tickets, playbooks, and documentation, makes the call, runs the fix, and closes the loop. Neo is designed as a new kind of automation for MSPs: not a bigger rulebook, not fragile scripts, and not legacy RPA that requires constant mapping maintenance. Instead, it acts like a human L1 technician that joins the service desk, helping speed up ticket resolution, automate PSA and RMM workflows, and keep communications on-brand and consistent. Neo can analyze tickets, communicate with users, take action on behalf of the team, and execute workflows that are triggered or scheduled for repetitive tasks such as ticket triage, dispatching, and routine manual work. It integrates with PSA systems, RMM tools, documentation systems, marketplaces, Microsoft 365, and Azure to automate ticket management, synchronize client data, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses interested in a solution to drive growth and efficiency across their franchise network

Audience

MSP service desk managers who need an AI L1 technician to triage tickets, automate workflows, handle calls, and close routine support loops

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$1,891.31 per month
Free Version
Free Trial

Pricing

$1,300 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Loop
United Kingdom
loop-bi.com

Company Information

Neo Agent
Founded: 2023
United Kingdom
www.neoagent.io

Alternatives

Metric.ai

Metric.ai

Measured Analytics

Alternatives

Visuant

Visuant

Competitive Solutions
STRATWs ONE

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Siteware

Categories

Categories

Integrations

Microsoft 365
Microsoft Azure
Active Directory
Asio by ConnectWise
Autotask PSA
Bubblehouse
ConnectWise PSA
Datto RMM
Hudu
IT Glue
Ingram Micro Cloud
Microsoft Entra ID
Microsoft Exchange
N-able N‑central
NinjaOne
N‑able N-sight RMM
OAuth
Pax8
Slack
TimeZest

Integrations

Microsoft 365
Microsoft Azure
Active Directory
Asio by ConnectWise
Autotask PSA
Bubblehouse
ConnectWise PSA
Datto RMM
Hudu
IT Glue
Ingram Micro Cloud
Microsoft Entra ID
Microsoft Exchange
N-able N‑central
NinjaOne
N‑able N-sight RMM
OAuth
Pax8
Slack
TimeZest
Claim Loop and update features and information
Claim Loop and update features and information
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Claim Neo Agent and update features and information