ListenFirst vs. Sprinklr Comparison


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About ListenFirst is the most trusted social analytics solution by the world’s leading brands. With a breadth of data and award-winning expertise unmatched in the market, we offer an easy, one-stop solution to optimize social media marketing and maximize ROI. Founded in 2012, ListenFirst has been honored with multiple accolades including a 2020 SIIA CODiE Award for Best Emerging Technology, 2020 Cynopsis AdTech Award for Outstanding Data Solution, 2020 High Performer recognition, MarTech Breakthrough Award for Best Social Media Monitoring Software, and named one of Inc. 500’s fastest growing companies. Founded in 2012, ListenFirst is trusted by leading global brands including AT&T, Amazon, NBCUniversal, and Peloton and is regularly featured in The Wall Street Journal, Variety, Ad Age, Forbes and more.	About Sprinklr is the definitive AI-native customer experience management platform, built to help the world's biggest brands deliver extraordinary experiences across every touchpoint. Its Unified-CXM approach breaks down silos by connecting conversations across marketing, insights, social, and customer service on one platform, so customer-facing teams can collaborate seamlessly and act on a single, real-time source of truth. With over a decade of AI purpose-built for customer experience infused into every workflow, Sprinklr helps enterprises unify their teams, tools, data, and channels, elevate every interaction with human-AI collaboration, and turn customer experience into a lasting competitive edge.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Enterprise consumer and media brands	Audience Enterprises, commercial enterprises, large enterprises, very large enterprises and global brands seeking an AI-powered customer experience platform to unify marketing, social, and customer service for scalable, data-driven customer experiences
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing Custom, Quote-based Pricing Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information ListenFirst Founded: 2012 United States www.listenfirstmedia.com	Company Information Sprinklr Founded: 2009 United States www.sprinklr.com
Alternatives Oktopost	Alternatives Revuze
Hootsuite	Oktopost
Sociality.io Sociality.io Limited	Brandwatch
Nexis Social Analytics LexisNexis	Sprinklr Marketing Sprinklr
Ara Xquisite Informatics View All	Hootsuite View All
Categories Social Media Analytics Tools Supported Social Media Management Supported Social Media Marketing Supported Social Media Monitoring Supported	Categories Agentic AI Supported AI Agents Supported AI Customer Service Supported Audience Intelligence Supported Contact Center Knowledge Base Supported Content Distribution Supported Content Experience Supported Customer Experience Supported Experience Management Supported Marketing Calendar Supported Marketing Compliance Supported Social Listening Supported Social Media Advertising Supported Social Media AI Agents Supported Social Media Analytics Tools Supported Social Media Management Supported Social Media Marketing Supported
Social Media Analytics Tools Features Campaign Analytics Supported Competitor Monitoring Supported Customizable Reports Supported Engagement Tracking Supported Influencer Tracking Supported Multi-Channel Data Collection Supported Social Media Management Features Automated Publishing Supported Brand Tracking Supported Content Management Supported Customer Engagement Supported Multi-Account Management Supported Multi-User Collaboration Supported Post Scheduling Supported Reporting/Analytics Supported Social Media Monitoring Supported Social Media Marketing Features Analytics Supported Automated Publishing Supported Contact Management Not Supported Content Management Supported Conversion Tracking Supported Customer Targeting Supported Keyword Filtering Supported Multi-Account Management Supported Post Scheduling Supported Show More Features Social Media Monitoring Features Audience Segmentation Not Supported Competitive Analysis Supported Configurable Alerts Supported Customer Engagement Not Supported Dashboard Supported Impact Scoring Not Supported Influencer Tracking Supported Reputation Management Supported Sentiment Analysis Supported Trend Tracking Supported	Social Media Analytics Tools Features Campaign Analytics Supported Competitor Monitoring Supported Customizable Reports Supported Engagement Tracking Supported Influencer Tracking Supported Multi-Channel Data Collection Supported Social Media Management Features Automated Publishing Not Supported Brand Tracking Not Supported Content Management Supported Customer Engagement Supported Multi-Account Management Not Supported Multi-User Collaboration Supported Post Scheduling Supported Reporting/Analytics Supported Social Media Monitoring Supported Social Media Marketing Features Analytics Supported Automated Publishing Supported Contact Management Supported Content Management Supported Conversion Tracking Supported Customer Targeting Supported Keyword Filtering Supported Multi-Account Management Supported Post Scheduling Supported Show More Features Audience Intelligence Features AI / Machine Learning Supported Audience Segmentation Supported Competitive Intelligence Supported Content Tracking Supported Data Visualization Supported Data-Driven Insights Supported Filters / Search Supported Image Recognition Supported Sentiment Analysis Supported Social Listening Supported Social Media Analytics Supported Trend Tracking Supported Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Experience Management Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Social Media Advertising Features Ad Buying Not Supported Ad Creation Supported Bulk Advertising Supported Campaign Management Supported Collaboration Tools Supported Comment / Reply Moderation Supported Digital Asset Management Supported Reporting / Analytics Supported Retargeting Supported Roles / Permissions Supported
Integrations Adobe Acrobat Not Supported Adobe Customer Journey Analytics Not Supported Affinity Canvas Not Supported Anthropic Not Supported Aprimo Not Supported Axis LMS Supported Bedrock Not Supported Contentful Not Supported Dynamics 365 Commerce Not Supported Freshdesk Not Supported Google Drive Not Supported MediaValet Not Supported Okta Not Supported OpenAI Not Supported Orange Logic Not Supported SAP Ariba Not Supported Salesforce Not Supported ServiceNow AI Agents Not Supported Sitecore Not Supported Snowflake Not Supported Show More Integrations View All 1 Integration	Integrations Adobe Acrobat Supported Adobe Customer Journey Analytics Supported Affinity Canvas Supported Anthropic Supported Aprimo Supported Axis LMS Not Supported Bedrock Supported Contentful Supported Dynamics 365 Commerce Supported Freshdesk Supported Google Drive Supported MediaValet Supported Okta Supported OpenAI Supported Orange Logic Supported SAP Ariba Supported Salesforce Supported ServiceNow AI Agents Supported Sitecore Supported Snowflake Supported Show More Integrations View All 40 Integrations
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