e-bot7

e-bot7

e-bot7 GmbH
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About

Amplify your brands’ growth using the world’s first level 3 conversational AI chatbot. Guide shoppers from product discovery to checkout across buying channels like website, apps, Messenger, Whatsapp, Instagram & SMS. Minimize drop-offs at every stage through conversational mediums like Whatsapp, Messenger, Instagram and SMS. Our human-level AI chatbot created exclusively for e-commerce companies reduces bounce rate by assisting your customers at the right moment. Engage with your customers who prefer buying on chat through click to WhatsApp, Click to Messenger and Google Adlingo ads. Retarget existing users through chat remarketing campaigns and enjoy higher open rates. Limechat chatbot’s strong backend integration delivers timely shipping updates to customers. Resolve post-purchase queries related to order modification & cancellation through automated workflows while decreasing resolution time by up to 90%.

About

Simplifying Conversational AI. We automate Customer-Facing Conversations. Simple, Fast, Efficient. The leading & easy to use Conversational AI platform. Integrate on all channels and tools in any language. Launch within minutes. Manage all bots across your organization in one platform made for non-technical and technical people. Plug and play technology – no coding required. Agent+AI® hybrid model (real-time supervised learning). Omnichannel integration (communication channels & backend systems).

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses in search of a solution to leverage conversations to double eCommerce sales

Audience

Companies that want to build AI chatbots for customer service

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.7 / 5
ease 4.6 / 5
features 4.7 / 5
design 4.5 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • e-Bot 7 helped my family automate customer support and take a great burden off the staff. We still give human care and support to customers, but now it's just the important things.
  • e-bot7's customer support we do like best: We can be sure that we receive support whenever needed, fast replies and meetings scheduled according to our availability! A few more points that we would like to mention: -User experience: Smooth and insightful environment, also for non-tech people. -Integrations: Wide range of possibilities, works great with any internal system that we have. -Onboarding process: Fast and easy.
  • The set-up of the solution was extremely easy - thanks to the e-bot7 team that works with dedication and incorporates any request we raise. Furthermore, the virtual assistant can be easily customized and rolled out in different languages, making their solution very valuable to us. Besides, the automation rate increases the more customer requests the chatbot handles, further freeing up our agents' capacity.
  • The dedication that e-bot7's Customer Success team demonstrates we do like best. They are always available and work on a solution asap whenever we have a solution. Our meetings are well structured and of great value to us; they walk us through the roadmap, introduce new features to us and sometimes invite us to beta test new features they consider to implement. Generally, e-bot7 gives their best to precisely answer any questions that we have. They are very attentive - we can definitely recommend!
  • After having tried different vendors, we can tell that ebot7's solution is the one we like best: The interface is very intuitive; e.g., changing functionalities of the chatbot is simple and does not require any technical knowledge. The e-bot7 team has been super supportive in the beginning as they were very attentive by helping us to decide which package fits our needs best, setting up demo calls, and ensured a smooth onboarding and implementation of the solution.

Cons

  • Some people are still turned off by AI, but like it or not, it is the future and it is the most efficient way of doing business. They can still reach humans when it's necessary.
  • The solution sometimes incorrectly recognizes the customer question / problem.
  • In the beginning, there were are few issues that have been solved instantly. Also, e-bot7 has different packages available which made our choice difficult; hence, one needs to be sure of the customer services' vision.
  • We have not experienced any larger issues yet. All good!
  • There is not really anything to complain about. In the beginning when the solution was implemented we felt that the analytics section could have been more insightful through additional statistics. However, e-bot7 constantly worked on improving that section,

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

LimeChat
Founded: 2020
India
www.limechat.ai/

Company Information

e-bot7 GmbH
e-bot7.com

Alternatives

Verifast

Verifast

Verifast AI

Alternatives

Engati

Engati

Engati Technologies

Categories

Categories

Integrations

Facebook Messenger
WhatsApp
Genesys Cloud CX
Instagram
Instant Chime
Salesforce
Shopify
Telegram
Zendesk

Integrations

Facebook Messenger
WhatsApp
Genesys Cloud CX
Instagram
Instant Chime
Salesforce
Shopify
Telegram
Zendesk
Claim LimeChat and update features and information
Claim LimeChat and update features and information
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