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About

Capture Quality leads, Book more tours & Promote properties on Autopilot. A simple and powerful platform that decreases time to lease ‍without changing anything. River is not just an AI chatbot, she also replies to email inquiries. Get inquiries dealt with right away and book more tours 24/7. River books multiple tours directly into your team's calendar. Captures every lead, follows up and gathers feedback. Robust performance analytics to keep an eye on conversion rates. Prospects can schedule live tours. Works with your preferred video platform.

About

Tour Manager helps you save time, providing a simple solution to manage all of your bookings from one calendar. Tour Manager provides an Online Booking Solution for your own website, Visitor Information Centres and Agents. Tour Manager integrates with leading accounting systems, which makes the management of your daily sales uncomplicated. Tour Manager includes an Advanced Reporting suite that allows you to build your own reports and capture the statistics you want to know! Tour Manager has the only direct connection to Bookeasy. This allows for your product to be booked by up to 170 Visitor Information Centres throughout Australia and the option to setup your own agents. Our friendly support team are available by phone and email support to answer all your questions and help you make the most out of Tour Manager. Tour Manager is Australia’s longest running and number one Tour Management System.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Property managers

Audience

Companies and businesses searching for a solution to manage and improve their operations

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$149 per month
Free Version Not Supported
Free Trial Supported

Pricing

$69 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • We have used Tour Manager for nine months and unfortunately cannot recommend the system in its current state. The platform has ongoing issues that have not been resolved despite repeated requests, including: Photos not uploading Descriptions displaying incorrectly Inaccurate information we cannot correct A clunky, outdated user experience No progress on fixes despite ongoing communication These issues directly affect how our business is represented to visitors and have created reputational risk. We have a signed contract and clear email trails confirming the correct information, yet the system still displays inaccurate content. The platform is also significantly more expensive than competitors, without delivering the reliability or functionality expected at this price point. We value strong partnerships and clear communication, but after nine months without resolution, we cannot recommend Tour Manager to other operators until these core issues are addressed.

Cons

  • Photos do not upload — our listing has remained incomplete for nine months. Descriptions are incorrect — despite a signed contract and email confirmation of the correct content. Inaccurate information displayed to guests — and we cannot correct it ourselves. System is slow and clunky — guests have questioned whether the site is legitimate. No weekend or overnight support — most issues occur outside business hours, leaving us unable to operate. Concerns treated as user error — rather than system faults, despite screenshots and documentation. No issues resolved in nine months — repeated follow‑ups have not resulted in any fixes. Zero bookings through the platform — every guest has contacted us directly due to lack of trust in the system. High cost compared to competitors — approximately double the price without delivering expected functionality. Significant time burden — we spend ~30 minutes per guest reassuring them and manually processing bookings.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

LetHub
Founded: 2019
Canada
lethub.co

Company Information

Tour Manager
Founded: 2011
Australia
tourmanager.com.au

Alternatives

Alternatives

Roeville t4

Roeville t4

Roeville Computer Systems
Tours

Tours

Code Rev S.R.L.
Tour Booking System

Tour Booking System

Distinctive Systems

Categories

Categories

Tour Operator Supported

Tour Operator Features

Accommodation Booking Not Supported
Activities Booking Supported
Central Reservation System Supported
Coach Booking Supported
Custom Packages Not Supported
Customer Management Supported
GDS / OTA Integration Not Supported
Itinerary Creation Supported
Multi-Day Tours Not Supported
Payment Processing Supported
Price / Margin Management Supported
Promotions Management Supported
Quote Management Supported
Reservations Management Supported
Vendor Management Not Supported
Website Management Not Supported

Integrations

No info available.

Integrations

No info available.
Claim LetHub and update features and information
Claim LetHub and update features and information
Claim Tour Manager and update features and information
Claim Tour Manager and update features and information