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About

Language I/O makes it easy for Fortune 500 companies to break through language barriers so that they can provide global customer support. LIO integrates seamlessly into your CRM, empowering your English-speaking customer support agents to chat, email and otherwise engage in real-time with customers in more than 100 languages. Our proprietary machine translation platform can be configured in a matter of hours to ensure that your company-specific terms are accurately translated every time. We are the mothership of multilingual customer support. Welcome aboard! You tell us which words you want in your glossary so that your industry and company-specific terms are translated correctly every time. Don’t spend thousands of dollars or wait weeks to train a neural machine translation engine. We will get you up and running in no time.

About

Sutherland Translate AI is an AI-powered, automated, scalable multilingual translation solution designed to provide real-time support across more than 150 global languages (with coverage up to 163 languages and 200+ regional dialects), enabling organizations to deliver a high-quality customer experience without needing native-language agents. It can be integrated seamlessly with existing contact center systems and omnichannel CRMs, allowing any associate, regardless of their native language, to respond to customers in the customer’s preferred language. It provides 90% operational accuracy and uses regional glossaries and cultural-context awareness to preserve nuance, improving both translation quality and customer comfort. Sutherland Translate AI significantly reduces operational complexity; new languages can be trained in under three weeks, and new agents onboarded in as little as 48 hours, helping companies scale support across geographies quickly.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a multilingual customer support tool

Audience

Global companies and contact centers wanting a tool to offer support at scale, letting agents respond to customers in any language

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$499 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Language I/O
Founded: 2011
United States
languageio.com

Company Information

Sutherland
Founded: 1986
United States
www.sutherlandglobal.com/products-x-platforms/sutherland-translate-ai

Alternatives

ChatBridge

ChatBridge

Concret.io

Alternatives

Categories

Categories

Integrations

Oracle CRM On Demand
Salesforce
Zendesk

Integrations

Oracle CRM On Demand
Salesforce
Zendesk
Claim Language I/O and update features and information
Claim Language I/O and update features and information
Claim Sutherland Translate AI and update features and information
Claim Sutherland Translate AI and update features and information