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About

Language I/O makes it easy for Fortune 500 companies to break through language barriers so that they can provide global customer support. LIO integrates seamlessly into your CRM, empowering your English-speaking customer support agents to chat, email and otherwise engage in real-time with customers in more than 100 languages. Our proprietary machine translation platform can be configured in a matter of hours to ensure that your company-specific terms are accurately translated every time. We are the mothership of multilingual customer support. Welcome aboard! You tell us which words you want in your glossary so that your industry and company-specific terms are translated correctly every time. Don’t spend thousands of dollars or wait weeks to train a neural machine translation engine. We will get you up and running in no time.

About

Pangeanic is an AI and natural language processing company specializing in multilingual AI translation, data solutions, and language automation. Its ECOChat platform is an AI-powered multilingual virtual assistant designed to hyper-automate language processing at scale. Pangeanic helps organizations integrate AI translation with TMX and CSV files to save time and improve efficiency. The company supports advanced use cases such as anonymization, bias detection, and RLHF for large language models. Pangeanic works with global enterprises, governments, and media organizations to deliver secure, high-quality AI translation. Its solutions emphasize privacy, ethical AI development, and regulatory compliance. Pangeanic enables organizations to extract value from unstructured data while scaling multilingual communication.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a multilingual customer support tool

Audience

Pangeanic is ideal for enterprises, government agencies, and global organizations that need secure, AI-powered multilingual translation and NLP solutions to scale content, automation, and language intelligence

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$499 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.5 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I liked tools which were provided from Pangeanic: Transcription and Subtitling, Voice Generation, Async Endpoints, Language Detector. Tools were easy to use, API integration was very easy, their API documentation is very well written. They support different languages as well as languages which has not many spokers such as: Catalan, Slovenian, Estonian languages, ...
  • Knowledge, speed, and service. Our situation was a bit unique, and they took the time to understand our use case and needs, and delivered exactly what we needed.
  • I have used the ECO Translate option from Pangeanic for my Thesis Summary translation into multiple languages and I found the translate option to be very accurate and coherent in the translation output in-line with the high professional level translation expectations. Their ECO chat option is also good, with straightforward responses, no unnecessary explanations and simple user interface
  • Since Pangeanic is a relatively small company, we can get good and quick support for both problems (for example if a language model is not performing as expected) and for customization. Because we work with a variety of clients, customization is very important when we bring AI translation into the mix, and the level of direct support we get from Pangeanic is extremely helpful; they want to make sure we have the right solution for our clients.
  • We have been using Pangeanic’s machine translation software through its API and the results have been excellent. The quality of the translations is consistently high, and the API integration is very smooth and reliable. One of the standout features is its ability to correctly handle and reconstruct complex file formats such as XML and HTML. The structure, tags, and formatting are preserved perfectly, which makes it extremely easy to integrate into automated and content workflows.

Cons

  • We didn't have any problems with their integration. They are always prepared to help and combine their solution with your usage case.
  • No cons in the transaction. I was very pleased with every aspect.
  • Would love to have detect-language feature as well
  • The web portal can be a little difficult to use, especially the more esoteric features. Thankfully we don't use them very much and so it's not a big problem.
  • I honestly don’t have any real cons to mention, the only minor thing is that there are many advanced options available, so it can take a little time to explore everything the platform offers. That said, this flexibility is actually a benefit once you are familiar with it.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Language I/O
Founded: 2011
United States
languageio.com

Company Information

Pangeanic
www.pangeanic.com

Alternatives

ChatBridge

ChatBridge

Concret.io

Alternatives

TranslatePlus

TranslatePlus

Peta Bytes, Inc

Categories

Categories

Integrations

Oracle CRM On Demand
Salesforce
Zendesk

Integrations

Oracle CRM On Demand
Salesforce
Zendesk
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