Knovvu BiometricsSestek
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Knovvu Virtual AgentSestek
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Related Products
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About
Fast and secure way to authorize customers, using more than 100 unique parameters of their voice. With features like playback manipulation, synthetic voice detection, and voice change detection, the solution presents effective fraud protection. Knovvu Biometrics decreases the duration of calls requiring customer authentication by an average of 30 seconds. Language, accent, or content-independent solution provides a seamless experience for customers, and for agents. Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time. With the blacklist identification feature, the solution crosschecks caller voiceprint with the blacklist database and enriches security measures against fraud. Knovvu provides 95% faster speaker identification in large datasets. We trust in our 98% accuracy rate in both speaker identification and verification.
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About
Imagine placing a super agent at every customer channel to handle repetitive tasks so that you can focus on your customers. Automate customer service tasks and respond to your customers around the clock without increasing operational costs. Add one extra agent at every customer channel to handle simple tasks so that the rest of your team can work on complex issues. From our actual customer testimonials, we know that Knovvu Virtual Agent can save in average 5 FTE (full-time equivalent) agent costs. With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies in need of a tool to crosscheck caller voiceprint with blacklist databases and enrich security measures against fraud
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Audience
Agents seeking a solution to automate tasks, help increase self-service and decrease costs for customer service operations
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationSestek
United Kingdom
www.sestek.com/voice-biometrics-knovvu
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Company InformationSestek
United Kingdom
www.sestek.com/virtual-agent-knovvu
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Categories |
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Integrations
No info available.
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Integrations
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