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About

Fast and secure way to authorize customers, using more than 100 unique parameters of their voice. With features like playback manipulation, synthetic voice detection, and voice change detection, the solution presents effective fraud protection. Knovvu Biometrics decreases the duration of calls requiring customer authentication by an average of 30 seconds. Language, accent, or content-independent solution provides a seamless experience for customers, and for agents. Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time. With the blacklist identification feature, the solution crosschecks caller voiceprint with the blacklist database and enriches security measures against fraud. Knovvu provides 95% faster speaker identification in large datasets. We trust in our 98% accuracy rate in both speaker identification and verification.

About

Imagine placing a super agent at every customer channel to handle repetitive tasks so that you can focus on your customers. Automate customer service tasks and respond to your customers around the clock without increasing operational costs. Add one extra agent at every customer channel to handle simple tasks so that the rest of your team can work on complex issues. From our actual customer testimonials, we know that Knovvu Virtual Agent can save in average 5 FTE (full-time equivalent) agent costs. With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies in need of a tool to crosscheck caller voiceprint with blacklist databases and enrich security measures against fraud

Audience

Agents seeking a solution to automate tasks, help increase self-service and decrease costs for customer service operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Sestek
United Kingdom
www.sestek.com/voice-biometrics-knovvu

Company Information

Sestek
United Kingdom
www.sestek.com/virtual-agent-knovvu

Alternatives

Alternatives

VeriSpeak

VeriSpeak

NEUROtechnology
IDVoice

IDVoice

ID R&D
Dialogflow

Dialogflow

Google

Categories

Voice Biometrics Supported

Categories

Voice Bot Supported

Integrations

No info available.

Integrations

No info available.
Claim Knovvu Biometrics and update features and information
Claim Knovvu Biometrics and update features and information
Claim Knovvu Virtual Agent and update features and information
Claim Knovvu Virtual Agent and update features and information