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About

KloudMD is a cloud-based front-office platform for medical, dental, aesthetic, and other private healthcare practices. It combines an AI receptionist, practice phone service, online appointment booking, and a shared inbox for patient calls, texts, and web chats. The system can book appointments into connected EHR/EMR or practice-management calendars, send reminders and recall messages, and follow up on missed calls. Staff can also manage digital intake forms, payment collection, review requests, email and SMS campaigns, internal team chat, call recordings and transcripts, workflow automation, and reporting on calls, bookings, and revenue. A web dashboard and iOS and Android apps let teams manage office-line calls, messages, and schedules. KloudMD lists integrations with medical, dental, and specialty-practice systems, and provides a REST API and webhooks for connecting other tools.

About

Wendi automatically prequalifies patients, verifies insurance benefits, schedules appointments for healthcare providers and so much more. Wendi can reside on every page of your website, including telehealth meeting rooms. Patients can chat with Wendi to cancel, reschedule, re-check their insurance, update their payment information, and get a message from the provider. With Wendi, existing patients can book, reschedule, and cancel appointments from anywhere. Wendi can accurately verify insurance benefits with more than 1,800 payers in just seconds. Reverify all your patients’ insurance policies without limitation, 24/7/365. Wendi comes with a complete phone system that supports unlimited call routing and forwarding. If your office is unavailable, Wendi will respond to every missed call with a friendly text to see how she can help the caller. Wendi can power all calls and texts for your practice. Every communication is logged.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Medical, dental and aesthetic practices that want online booking, patient texting and call answering tied into their EHR/EMR

Audience

Healthcare providers seeking a tool to automatically send SMS messages to their patients prequalifies them and appoint schedules

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$999 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.6 / 5
ease 2.1 / 5
features 2.2 / 5
design 2.0 / 5
support 1.8 / 5

Pros & Cons from Real Users

Pros

  • Nothing - paid for full year Max and Daniel did not deliver anything and breached contract without refund or cure.
  • HIPAA compliant. Apparently they can also check benefits but I wouldn't know since I canceled the service.
  • I have been receiving services for years without any major difficulties, which is why I am so disappointed and confused by the current interruption. What makes this situation even more frustrating is the complete lack of support or communication.
  • The ease of being able to see the calls, messages, insurance benefits and client weeding. My boss and I were both able to take care of the calls.
  • None, after paying full price.

Cons

  • Max and Daniel agreed to build this AI call agent with the promise that it would verify insurance eligibility. They left issues uncured for over 30 days that were not related to an external system and breached our contract. I provided detailed event log/email chains/phone records/screenshots of the incident and they have not refunded us anything after we paid for the year up front. There is no level of customer service and Daniel is quite condescending if you can ever manage to get him on the phone or an email reply.
  • They try to get you to sign a 12 month agreement. Communication is fine once you sign the agreement. Had 1 meeting and they ghosted me. Almost 3 weeks with no contact and I had to reach out to my credit card company. Got my money back. Stay away!!!! Signed up with another company.
  • I am extremely disappointed and frustrated with Wendi and the company. I have been without phone service for over two weeks, and none of my emails have been answered. I also scheduled a meeting with Daniel Scalisi, Chief Operating Officer, but he did not attend. This ongoing issue is severely impacting my psychotherapy center, as my patients rely on a functioning phone line for assistance. The lack of support and resolution is unacceptable.
  • If anything happens you can not get anyone to email you back. No phone number to call for help.
  • Paid full price, no support and system failed, after paying full price, NO SUPPORT AND NEVER GOT TO USE PRODUCT, THE SUPPORT AND MAX AND DAN ARE COMPLETELY FRAUDSTERS

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

KloudMD
kloudmd.com

Company Information

Wendi
United States
www.getwendi.com

Alternatives

Alternatives

FORM OpX

FORM OpX

FORM.com
Voucheriser

Voucheriser

Digiteon Technologies

Categories

Categories

Integrations

Aesthetic Record Supported
Boulevard Supported
Dentrix Supported
DrChrono Supported
EagleSoft Supported
Mindbody Supported
ModMed Supported
Open Dental Software Supported
PatientNow Supported
SimplePractice Supported
TherapyNotes Supported
Vagaro Supported
Zenoti Supported

Integrations

Aesthetic Record Not Supported
Boulevard Not Supported
Dentrix Not Supported
DrChrono Not Supported
EagleSoft Not Supported
Mindbody Not Supported
ModMed Not Supported
Open Dental Software Not Supported
PatientNow Not Supported
SimplePractice Not Supported
TherapyNotes Not Supported
Vagaro Not Supported
Zenoti Not Supported
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