TRAY

TRAY

Vendsy
+
+

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About

Self-Service Kiosk is a customer-facing ordering system for restaurants and other food-service venues. Guests browse menus, customise items with modifiers, add suggested items and pay at a kiosk, while orders are sent into Kayana’s point-of-sale and kitchen display workflows. Operators can manage menus centrally across locations and configure a branded ordering experience. The kiosk is offered in floor-standing, wall-mounted and countertop formats for different service areas. Kayana describes the system as suitable for quick-service restaurants, cafés, food courts, stadiums and multi-site hospitality businesses. Related Kayana tools provide sales reporting and management functions. The software is designed to support self-service ordering alongside staff-operated service, helping venues manage customer orders through their existing Kayana operations.

About

TRAY is a cloud-based software platform that enables service on-demand for merchants in the Family Entertainment, Amusement and Restaurant industries. The product suite includes point of sale, self-order kiosks, online ordering, electronic waivers, a mobile app and party booking and reservations. TRAY extends its functionality with integration options that provide automated email marketing, inventory, cashless gaming cards and third-party online ordering. Additionally, TRAY’s kiosks can be integrated with many leading point of sale systems, allowing merchants to enable self-service without having to replace their existing technology infrastructure. Because TRAY’s platform was designed with self-service in mind, kiosks feature an intuitive and attractive image-driven interface. Customization options allow the kiosks to be an extension of the merchant’s brand from start to checkout. The scalable platform is suitable for a single-location operator as well as larger enterprises.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Quick-service restaurants, cafés, food courts, stadiums and multi-site hospitality operators

Audience

Fast casual restaurants

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Hardware can be purchased outright or paid over time; Kayana software is offered on a monthly plan.
Free Version Not Supported
Free Trial Not Supported

Pricing

$89 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • About nothing - their customer facing UI experience for kiosk ordering was OK - if it worked. They integrated with MarketMan but even that didn't work properly.

Cons

  • Everything - this is literally the worst ran business I have ever experienced. Tech support is terrible, sales team is terrible and the product itself is buggier than a car windshield that has never been washed.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Kayana
Founded: 2021
United Kingdom
kayanaforbusiness.com/uk/products/self-service-kiosks/

Company Information

Vendsy
Founded: 2013
United States
tray.com

Alternatives

Kayana Kitchen Display System

Kayana Kitchen Display System

Kayana for Business

Alternatives

Elo

Elo

Elo Touch Solutions
Elo

Elo

Elo Touch Solutions

Categories

Kiosk Supported

Categories

Kiosk Supported
Point of Sale Supported
Restaurant POS Supported

Kiosk Features

Activity Reservations Supported
Digital Signature Supported
License Management Supported
Onsite Printing Supported
Remote Access Supported
Secure Browsing Supported
Ticket / Order Fulfillment Supported
Touch Screen Supported
Usage Reporting Supported
Virtual Keyboard Supported
Wireless Internet Access Supported

Point of Sale Features

Barcode Scanning Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Supported
Online Ordering Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported

Integrations

Agilysys Golf Not Supported
Agilysys Spa Not Supported
Agilysys Stay Not Supported
Epos Now Supported
MarketMan Not Supported
Olo Not Supported
Popconvert Not Supported
RASI Not Supported

Integrations

Agilysys Golf Supported
Agilysys Spa Supported
Agilysys Stay Supported
Epos Now Not Supported
MarketMan Supported
Olo Supported
Popconvert Supported
RASI Supported
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