Survey360

Survey360

Pointel
+
+

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About

Kano Surveys is a purpose-built platform for running Kano model surveys, analysing customer feedback, and prioritising product features. Instead of manually building survey logic, exporting results, and wrestling with spreadsheets, teams can create focused Kano surveys and get clear analysis in one place. Identify which ideas are Must-have, Performance, Delighter, Indifferent, or Reverse features, then use prioritisation tools to decide what to build next. Professional features give teams more control over the research experience. Add custom questions to segment responses by persona, customer type, plan, market, or any other attribute that matters. Apply your own branding so the survey feels like part of your product, not a generic form. Use post-completion redirects to send respondents to a thank-you page, prototype, offer, or next research step. Kano Surveys helps product teams collect better data, understand customer expectations, and make smarter decisions.

About

Attracting new customers while strengthening the loyalty of existing customers is a real challenge in today’s competitive global business environment. The maximum possible positive outcomes are expected at the contact centers. How do you survey that? Pointel Survey360 makes it all much easier. With Survey360, you can create and conduct surveys to obtain customer feedback and capture customer experience data. The result is truthful, in-depth information on customer expectations and contact center operations that you can analyze quickly and leverage to gain and retain your most valuable customers. Pointel Survey360 has won Gold Award for The Most Innovative Technology award at the recently held 17th Contact Center World Awards. We are honored to have competed with more than 2000 participants in the contact center space from over 80 countries and to emerge victorious.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Product managers, UX researchers, customer experience professionals

Audience

Contact Centers, Call Centers, SMB's, Enterprise Business

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$9/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Kano Surveys
Founded: 2019
Australia
www.kanosurveys.com

Company Information

Pointel
Founded: 1999
United States
www.pointel.com

Alternatives

Alternatives

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SurveyMethods

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My-Survey

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ZipSurvey

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InfoWiz

InfoWiz

Infonautics

Categories

Categories

Integrations

Salesforce

Integrations

Salesforce
Claim Kano Surveys and update features and information
Claim Kano Surveys and update features and information
Claim Survey360 and update features and information
Claim Survey360 and update features and information