Universal KnowledgeKnowledge Powered Solutions Ltd
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About
Universal Knowledge by KPSOL is a SaaS Knowledge Management System that helps organizations capture, manage, and share trusted knowledge from a single source of truth.
It combines powerful enterprise search, intuitive content authoring, collaborative workflows, and analytics to ensure employees and customer-facing teams can quickly find accurate, up-to-date information.
In the age of AI, Knowledge Management is more important than ever. AI is only as effective as the quality of the knowledge it can access. Universal Knowledge provides the trusted, governed content needed to power reliable AI search, assistants and automation while reducing misinformation and improving compliance.
Available as a standalone platform or integrated via comprehensive APIs, Universal Knowledge improves productivity, enhances customer experiences, and reduces operational costs.
SaaS deployments are in the region customers choose, to maintain data sovereignty.
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About
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
KPS Universal Knowledge benefits customers globally
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Audience
Global businesses of all sizes, across all verticals. Yext works with small and medium-sized businesses, enterprise businesses, partner re-sellers, and nonprofit organizations.
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$12.00/month/user
Universal Knowledge is priced based on the number of named or concurrent users, or a combination of both of these.
Free Version
Free Trial
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PricingThe cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo.
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros from Real UsersPros
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationKnowledge Powered Solutions Ltd
Founded: 2004
United Kingdom
www.kpsol.com
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Company InformationYext
Founded: 2006
United States
www.yext.com
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CategoriesKPSOL is a powerful Contact Centre Knowledge Management Platform designed to help agents find the right information quickly and deliver faster, more accurate customer service. Our Knowledge Management Software provides a single, searchable source of truth for customer service teams, bringing together policies, procedures, FAQs, scripts, guides and complex processes. With intelligent answer-level and natural language search, agents can instantly find relevant answers without searching through multiple systems or documents. Decision trees, structured content, governance, analytics and knowledge gap reporting help ensure information remains accurate, consistent and up to date. KPSOL integrates with CRM, contact centre, live chat, ticketing and self-service platforms, enabling agents to access knowledge within their existing workflows. Improve First Contact Resolution (FCR), reduce Average Handling Time (AHT), accelerate agent onboarding and deliver a consistent customer experience. KPSOL is a powerful SaaS Knowledge Management Platform designed to help organisations capture, manage, share and find knowledge quickly and effectively. Our flexible Knowledge Management Software creates a single source of truth for SOPs, policies, processes, guides and business information, helping teams work smarter and deliver better customer service. With intelligent answer-level search, structured content creation, decision trees, version control, approval workflows, analytics and knowledge gap insights, KPSOL makes it easier to keep business knowledge accurate, accessible and governed. The platform supports Employee Knowledge Sharing, Customer Service Knowledge Management, contact centres, IT service management and self-service. KPSOL can integrate with existing systems and repositories including SharePoint, cloud drives, CRM, CX and ITSM platforms, providing unified access to organisational knowledge. |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Document Management Features
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Brand Management Features
Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management
Enterprise Search Features
AI / Machine Learning
eDiscovery
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
Landing Page Features
A/B Testing
Analytics
Drag & Drop
Form Creation
Real Time Editing
Responsive
SEO Management
Templates
Location Intelligence Features
Behavioral Analytics
Data Visualization
Demographic Data
Geocoding
Geofencing
Location Tracking
Predictive Analytics
Trade Area Analysis
Marketing Analytics Features
A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics
Reputation Management Features
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Review Management Features
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
SEO Features
A/B Testing
Artificial Intelligence (AI)
Auditing
Competitor Analysis
Content Management
Dashboard
Google Analytics Integration
Keyword Research Tools
Keyword Tracking
Link Management
Localization
Mobile Search Tracking
Rank Tracking
Revenue Management
User Management
Store Locator Features
Analytics
Automatic Location Detection
Directions
Distance Calculation
Event Promotions
Mapping
Product Search Filtering
Promotions / Coupons
Search
White Label
Web Analytics Features
Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking
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Integrations
AgencyPlatform
Canopy
Dropbox Showcase
Foursquare
Gimbal by Infillion
Google Drive
Greenhouse
Magento
MetaLocator
Microsoft 365
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Integrations
AgencyPlatform
Canopy
Dropbox Showcase
Foursquare
Gimbal by Infillion
Google Drive
Greenhouse
Magento
MetaLocator
Microsoft 365
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