Jira

Jira

Atlassian
+
+

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About

Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.

About

Teamwork.com is an AI-powered professional services automation platform that helps teams manage projects, resources, and financials in one place. The platform is built for client work, giving businesses visibility into profitability, utilization, budgets, billable hours, workloads, and project delivery. Teamwork.com supports resource management, project management, financial tracking, client communication, approvals, reporting, dashboards, templates, and integrations. TeamworkAI helps teams turn updates into tasks, find information with smart filtering, manage resources, and integrate with models such as Claude and ChatGPT. The platform includes security controls such as SOC 2 Type 2 certification and private data protections that prevent customer data from being used to train third-party models.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Software teams of all sizes

Audience

Professional services firms, marketing agencies, IT services teams, software services companies, consultancies, accounting firms, finance teams, architecture and engineering firms, client delivery teams, project managers, operations leaders, resource managers, and businesses that need project management, resource planning, financial tracking, billable utilization, profitability reporting, client collaboration, AI productivity, templates, integrations, and professional services automation

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
0-10 Users: Free
Standard: $7.50/Month
Premium: $14.50/Month
Free Version Supported
Free Trial Supported

Pricing

$9.99/user/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.6 / 5
ease 4.2 / 5
features 4.6 / 5
design 4.5 / 5
support 4.6 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.7 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • The feature that stands out for me is the assignment of tasks and subtasks, as this has allowed me to have a better record and tracking of the processes that must be completed in a project, resulting in having total control and minimizing time losses in case something fails. Jira's customization is unmatched, organizing work with this platform is incredible as it gives total control to customization and even more so when it has different templates that allow streamlining the planning of a project. It has AI integrated into certain tools on this platform, this has helped me generate much more efficient reports, it also integrates with different popular platforms in relation to communication and teamwork.
  • Jira is a brilliant and exceptional tool that provides great features that makes project management easier. I have been using Jira for more than 8 years and it has been of great help to me and my organization. I like the fact that it is so easy to tailor the project management view on Jira to your organization's needs.
  • There are certain capabilities of this software which i like a lot about this software like: 1. Powerful search & filtering capabilities 2. Extensive integrations with Atlassian & third party tools 3. Granular permissions for different team roles 4. Broad ecosystem of Add-ons & apps.
  • Jira provides the full solution with robust and flexible features that allow you to fully manage & automate the workflow of simple, as well as complex projects. It also has rich reporting and analytics.
  • I have been using JIRA for 10+ years. I love it but also hate it at the same time. However the love for it far surpasses the unhappiness! Atlassian has been making the product better the last 2 years and Cloud is by far the best they have ever done. The platform is powerful and the ease of use is improving in each release. At this point there is literally no need to use anything else.

Cons

  • Extensive and deep features that require some learning time to be able to use this tool properly. I would like them to simplify the learning process so that it is easier to adapt. In addition, its interface became more complex after applying certain updates, which radically changed how the interface was structured. Although this platform is complex to use, there are certain features that require a bit of tools, especially in the communication part. I feel that my work team has a hard time adapting to maintaining communication within this platform. It seems that Jira does not adapt to the new communication methods that currently exist.
  • To be sincere, there is nothing i dislike about Jira as it meets all my expectations.
  • The clunky interface always makes people a little confused about the features of capabilities of Jira Software, simplifying the same could benefit the users a lot.
  • Due to the extensive features Jira has, the learning curve is quite steep and it is suggested that you invest in training.
  • For junior or small teams JIRA is too much but for any team doing actual product development work this is the tool.

Pros & Cons from Real Users

Pros

  • The due date driven nature ensures our team is focused on getting work done for clients. Having almost everything we need in one tool means we don't have to manage multiple platforms for things like time tracking or resource management. The resource and workload planning tools are key to ensuring we have the resources to support tour clients. There have been very few outages of the platform, which makes it reliable.
  • Teamwork is built for agencies that value time. Time tracking is woven through the entire system allowing agencies to plan, use, and measure time. And for agencies time is $$. Budgeting tools are flexible and you can set budgets by time, all hours, billable hours, and retainers (and fixed budgets are coming soon). This feature is great for helping workers stay on track to budgets at a glance. Client collaboration is excellent. Adding clients is free and they can gain access to as much or as little information as you choose. The project management portions are intuitive with all the foundational elements you need to organize workloads, projects, and individual tasks. The mobile app is optimized for communications that allow project team members to keep information flowing no matter where they are. The company is very receptive to community feedback.
  • Teamwork is nimble. It enables users of all types to visualize work in a number of different ways. From boards, to lists, to tables, to "My Work", users can structure what requires their focus in a way that suits them best. Every platform requires diligence to make its use, well, useful. Teamwork makes use... easy... intuitive... productive.
  • The Teamwork user interface is very responsive. Although there is some learning curve and when you learn everything it performs superbly well. Its dashboard contains a detailed project overview. Switching between different projects is easy.
  • Teamwork is for us a tool created with the exclusivity of fulfilling each commercial purpose in a transparent and responsible manner, promoting teamwork, and delicately drawing a route with which we have been able to work constantly as planned. One of the important things is time management, the evaluation of billable hours and that the time invested in work performance has real value. The assignment of tasks and the planning of these helps us to maintain an order on the delivery of projects in a timely manner, making successive progress, in addition, the creation of subtasks allows us to break down tasks and do things with much more detail. The ease of using the platform has allowed us to integrate the entire work team very well, we adapt quickly and appropriate Teamwork in our daily work without problems. The methodology to keep the team connected and active by working collaboratively that Teamwork offers is totally innovative, through comments and exchanges of ideas it has allowed us to advance by improving aspects, doing things in an integral way.

Cons

  • Reporting is improving but still limited. Customer support can be inconsistent in resolving issues. It can be cumbersome for end-users.
  • Reporting in general is lacking but I am hearing this is getting a lot of attention right now. Data views are great but need a little more finesse with sorting and collapsing abilities. I also wish 3rd party chat systems could integrate better. Their own chat system seems to work great and we would use that with clients if it was free and included in the base cost. Spaces should be a part of projects and not and independent product.
  • There isn't anything to dislike. Are there areas that can be improved? Sure. I would love some configurability to the project dashboard.
  • There is some learning curve on Teamwork platform.
  • Although Teamwork undoubtedly presents great characteristics that have allowed us to perform within the commercial management in the realization of different projects for the correct fulfillment of these, but, on the other hand, it presents gaps where I think more development is needed to exploit its potential to the maximum. , the updates have been more specific in improving different aspects of interface and quality in their reports, where the interface has aspects that are not very precise or intuitive, on the other hand, the reports, on the other hand, need more detail in the presentation of the data, That the reports have an optimal presentation is vital so that our work can be updated and maintain an adequate performance analysis. We agree that the updates would allow us to focus on appropriate improvements, however, adapting a suitable schedule for this would allow us to prevent our work within the platform so as not to lose our progress due to these updates that appear out of nowhere, a simple notice would give us more convenience in our workflow.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Atlassian
Founded: 2002
United States
www.atlassian.com/software/jira

Company Information

Teamwork.com
Founded: 2007
Ireland
www.teamwork.com

Alternatives

Freshservice

Freshservice

Freshworks

Alternatives

Jira

Jira

Atlassian

Categories

AI Productivity Supported
Bug Tracking Supported
Collaboration Supported
Dashboard Supported
DevOps Supported
DORA Metrics Supported
Gantt Chart Supported
Issue Tracking Supported
IT Documentation Supported
Kanban Supported
Marketing Planning Supported
OKR Supported
Product Management Supported
Product Roadmap Supported
Productivity Supported
Project Management Supported
Project Planning Supported
Project Tracking Supported
Remote Work Supported
Reporting Supported
Scrum Supported
Strategic Planning Supported
Task Management Supported
Work Management Supported

Categories

AI Employees Supported
AI PSA Supported
Gantt Chart Supported
Kanban Supported
Marketing Calendar Supported
Marketing Planning Supported
MRM Supported
OKR Supported
Product Management Supported
Project Management Supported
Project Planning Supported
Task Management Supported
Time Tracking Supported
Work Management Supported

Kanban Features

Collaboration Tools Supported
Dependency Tracking Supported
KPI Monitoring Not Supported
Milestone Tracking Supported
Multi-Board Supported
Prioritization Not Supported
Project Planning Not Supported
Roadmapping Supported
Supports Scrum Supported
Task Management Supported
Time Tracking Supported

Project Management Features

Agile Methodologies Supported
Budget Management Not Supported
Client Portal Supported
Collaboration Tools Not Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Supported
Resource Management Not Supported
Time & Expense Tracking Not Supported
Traditional Methodologies Supported

Task Management Features

Collaboration Supported
Create Subtasks Supported
Gamification Supported
Gantt Charts Supported
Mobile Access Supported
Percent-Complete Tracking Supported
Progress Tracking Supported
Recurring Tasks Supported
Reporting/Analytics Supported
Spreadsheet View Supported
Task Board View Supported
Task Planning Supported
Task Scheduling Supported
Task Tracking Supported
Time Tracking Supported
To-Do List View Supported

Application Development Features

Access Controls/Permissions Supported
Code Assistance Supported
Code Refactoring Supported
Collaboration Tools Supported
Compatibility Testing Supported
Data Modeling Supported
Debugging Supported
Deployment Management Supported
Graphical User Interface Not Supported
Mobile Development Supported
No-Code Not Supported
Reporting/Analytics Supported
Software Development Supported
Source Control Supported
Testing Management Supported
Version Control Supported
Web App Development Supported

Bug Tracking Features

Backlog Management Supported
Filtering Supported
Issue Tracking Supported
Release Management Supported
Task Management Supported
Ticket Management Supported
Workflow Management Supported

DevOps Features

Approval Workflow Supported
Dashboard Not Supported
KPIs Not Supported
Policy Management Not Supported
Portfolio Management Not Supported
Prioritization Not Supported
Release Management Supported
Timeline Management Not Supported
Troubleshooting Reports Not Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Not Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Scrum Features

Backlog Management Supported
Collaboration Board Supported
Daily Reports Supported
Iteration Management Supported
KPI Monitoring Not Supported
Milestone Tracking Supported
Prioritization Supported
Progress Tracking Supported
Release Planning Supported
Roadmapping Supported
Sprint Planning Supported
Task Management Supported

Gantt Chart Features

Alerts/Notifications Supported
Capacity Monitoring Not Supported
Color Coding Not Supported
Dependency Tracking Supported
Drag & Drop Supported
Milestone Tracking Supported
Progress Tracking Supported
Task Management Supported
Templates Supported

Kanban Features

Collaboration Tools Supported
Dependency Tracking Supported
KPI Monitoring Not Supported
Milestone Tracking Supported
Multi-Board Not Supported
Prioritization Supported
Project Planning Supported
Roadmapping Not Supported
Supports Scrum Not Supported
Task Management Supported
Time Tracking Supported

Marketing Planning Features

Budgeting & Forecasting Supported
Collaboration Supported
Flowchart Supported
Goal Setting / Tracking Supported
Marketing Calendar Supported
Media Planning Supported
Predictive Analytics Not Supported
Presentation Tools Not Supported
Project Tracking Supported
Spend Management Supported

Project Management Features

Agile Methodologies Supported
Budget Management Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Supported
Resource Management Supported
Time & Expense Tracking Supported
Traditional Methodologies Supported

Resource Management Features

Capacity Management Supported
Data Visualization Supported
Demand Forecasting Not Supported
Drag & Drop Supported
Employee Scheduling Supported
Filtered Search Supported
Resource Allocation Supported
Skills Tracking Not Supported
Utilization Management Supported

Task Management Features

Collaboration Supported
Create Subtasks Supported
Gamification Supported
Gantt Charts Supported
Mobile Access Supported
Percent-Complete Tracking Supported
Progress Tracking Supported
Recurring Tasks Supported
Reporting/Analytics Supported
Spreadsheet View Supported
Task Board View Supported
Task Planning Supported
Task Scheduling Supported
Task Tracking Supported
Time Tracking Supported
To-Do List View Supported

Work Management Features

Access Roles / Permissions Supported
Calendar Management Supported
Collaboration Tools Supported
CRM Not Supported
File Storage / File Sharing Supported
Kanban Supported
Messaging / Discussion Supported
Performance Metrics Supported
Project Management Supported
Reporting / Analytics Supported
Resource Management Supported
Strategic Planning Supported
Task Management Supported
Time Tracking Supported
Version Control Supported
Workflow Management Not Supported

Workflow Management Features

Access Controls/Permissions Supported
Approval Process Control Supported
Business Process Automation Supported
Calendar Management Supported
Compliance Tracking Supported
Configurable Workflow Supported
Customizable Dashboard Supported
Document Management Supported
Forms Management Supported
Graphical Workflow Editor Not Supported
Mobile Access Supported
No-Code Not Supported
Task Management Supported
Third Party Integrations Supported
Workflow Configuration Supported

Professional Services Automation Features

Billing & Invoicing Supported
Client Portal Supported
Collaboration Tools Supported
CRM Supported
Document Management Supported
Portfolio Management Supported
Project Management Supported
Proposal Generation Not Supported
Quote Management Not Supported
Resource Management Supported
Time & Expense Tracking Supported

Integrations

APIANT Supported
Blotout Supported
Bugsnag Supported
Egnyte Supported
Everhour Supported
Hubstaff Supported
IBM Targetprocess Supported
Instabug Supported
Jira Work Management Supported
Memtime Supported
Pipedream Supported
Reptrics Supported
Sentry Supported
SolarWinds Service Desk Supported
Time Doctor Supported
Tonkean Supported
Track.ly Supported
TrueMail Supported
Vanta Supported
Weekdone Supported

Integrations

APIANT Supported
Blotout Supported
Bugsnag Supported
Egnyte Supported
Everhour Supported
Hubstaff Supported
IBM Targetprocess Supported
Instabug Supported
Jira Work Management Supported
Memtime Supported
Pipedream Supported
Reptrics Supported
Sentry Supported
SolarWinds Service Desk Supported
Time Doctor Supported
Tonkean Supported
Track.ly Supported
TrueMail Supported
Vanta Supported
Weekdone Supported
Claim Jira and update features and information
Claim Jira and update features and information
Claim Teamwork.com and update features and information
Claim Teamwork.com and update features and information