Related Products
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About
Iterative Billing is an ISP billing and network management platform for internet service providers, WISPs and WiFi hotspot operators, from a first hotspot to 9,378 customers on a single account. It automates billing, invoicing and collections through M-Pesa (Paybill, Till, STK Push), MTN MoMo, Airtel Money, Flutterwave, Paystack, Pesapal and more, and activates or suspends service in seconds through a built-in RADIUS server with CoA. It manages MikroTik RouterOS v6 and v7 (onboarded over VPN, no public IP needed) and Huawei OLTs, and manages customer routers remotely over TR-069. Operators also get a NOC monitor, a network map, double-entry accounting with payroll and stock, KRA eTIMS-aligned invoicing, hotspot vouchers with branded captive portals, a shared WhatsApp inbox with an AI assistant, and AI agents that troubleshoot routers and reset customer WiFi. Operator apps for iOS and Android and a subscriber self-care app complete it. Pricing is usage-based and capped.
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About
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Internet service providers, WISPs, fibre (FTTH) operators and WiFi hotspot businesses, from small networks to enterprise ISPs, especially those running MikroTik or Huawei equipment and collecting payments by mobile money
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Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$0.135/customer/month
Free Version
Free Trial
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Pricing
$55 - $75 /month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationIterative Billing
Founded: 2024
Kenya
iterativebilling.com
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Company InformationSupport Robotics
Founded: 2017
www.supportrobotics.com
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Integrations
No info available.
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Integrations
No info available.
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