Related Products
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About
Iterative Billing is an ISP billing and network management platform for internet service providers, WISPs and WiFi hotspot operators, from a first hotspot to 9,378 customers on a single account. It automates billing, invoicing and collections through M-Pesa (Paybill, Till, STK Push), MTN MoMo, Airtel Money, Flutterwave, Paystack, Pesapal and more, and activates or suspends service in seconds through a built-in RADIUS server with CoA. It manages MikroTik RouterOS v6 and v7 (onboarded over VPN, no public IP needed) and Huawei OLTs, and manages customer routers remotely over TR-069. Operators also get a NOC monitor, a network map, double-entry accounting with payroll and stock, KRA eTIMS-aligned invoicing, hotspot vouchers with branded captive portals, a shared WhatsApp inbox with an AI assistant, and AI agents that troubleshoot routers and reset customer WiFi. Operator apps for iOS and Android and a subscriber self-care app complete it. Pricing is usage-based and capped.
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About
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Internet service providers, WISPs, fibre (FTTH) operators and WiFi hotspot businesses, from small networks to enterprise ISPs, especially those running MikroTik or Huawei equipment and collecting payments by mobile money
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Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$0.135/customer/month
Free Version
Not Supported
Free Trial
Supported
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Pricing
$55 - $75 /month/user
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationIterative Billing
Founded: 2024
Kenya
iterativebilling.com
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Company InformationSupport Robotics
Founded: 2017
www.supportrobotics.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Billing and Provisioning Features
Billing & Invoicing
Supported
Carrier Access Billing
Supported
Contract Management
Supported
Customer Accounts
Supported
Customizable Billing
Supported
Flexible Rate Tables
Supported
Internet
Supported
Order Management
Supported
Post-Paid Systems
Supported
Pre-Paid Systems
Supported
Provisioning
Supported
Rating
Not Supported
Self Service Portal
Supported
Service Order System
Supported
VoIP
Supported
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Remote Support Features
Diagnostic Tools
Supported
File Transfer
Not Supported
Live Chat
Not Supported
Real-time Chat
Not Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Supported
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Integrations
CCR1016-12G
Supported
CCR1016-12S-1S+
Supported
CCR1036-8G-2S+
Supported
CCR1072-1G-8S+
Supported
CCR2004-16G-2S+
Supported
CCR2004-16G-2S+PC
Supported
CCR2004-1G-12S+2XS
Supported
CCR2004-1G-2XS-PCIe
Supported
CCR2116-12G-4S+
Supported
M-PESA
Supported
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Integrations
CCR1016-12G
Not Supported
CCR1016-12S-1S+
Not Supported
CCR1036-8G-2S+
Not Supported
CCR1072-1G-8S+
Not Supported
CCR2004-16G-2S+
Not Supported
CCR2004-16G-2S+PC
Not Supported
CCR2004-1G-12S+2XS
Not Supported
CCR2004-1G-2XS-PCIe
Not Supported
CCR2116-12G-4S+
Not Supported
M-PESA
Not Supported
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