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About

Shoppers hate to queue. Extensive research proves that queuing at the checkout is the number one cause of customer dissatisfaction in retailing. Conversely, short queues – and critically, the expectation of short checkout queues – are key ways to build customer loyalty and encourage spending. Queue management is about making the most effective use of checkout and customer service staff to improve customer satisfaction and profitability. With competition from online retail only increasing, it is vital that bricks and mortar grocers offer the very best in-store experience possible. Our experience of operating queue management systems in thousands of supermarkets all over the world has shown that reducing the waiting times for customers at checkout can have a number of other positive effects on the business. When customers know that they are going to be served quickly and easily; they are more inclined to visit a store in the first place and more likely to spend time browsing items.

About

Your customers can scan a QR Code displayed in your store front, or browse to a web URL, to join the queue themselves using their mobile phones. No need for Customers to download and install any mobile app, they just need to use their own mobile phone's built- in web browser. The queue status web page will keep the Customers informed and updated on their queue status. Our QueuePad mobile app helps in practicing social distancing and keeping your customers and staff safer. List of Customers currently in queue. The arrival time and waiting time length is shown, any customer notes are also shown. The phone icon when clicked allows a phone call or SMS to this customer. The list of Services, each of which is an independent customer queue. A maximum of 3 Services can be configured. The software can automatically send SMS notifications for each Customer once their queue reaches the Nth position. This service will require a valid SMS Gatewar API account and internet Wifi connection.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses looking for a software solution to improve checkout processes and customer satisfaction

Audience

Businesses searching for a solution to Implement customer social distancing in their store

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$19.99 per month
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

IRISYS
Founded: 1996
United Kingdom
www.irisys.net/queue-management

Company Information

QueuePad
Philippines
www.queuepad.com

Alternatives

Alternatives

Q Waits Business

Q Waits Business

Boolean Array
ScanQueue

ScanQueue

Tugadot Pty Ltd
ScanQueue

ScanQueue

Tugadot Pty Ltd
VirtuaQ

VirtuaQ

Lucep

Categories

Queue Management Supported

Categories

Queue Management Supported
Waitlist Supported

Waitlist Features

Alerts/Notifications Supported
Customer Database Supported
For Restaurants Not Supported
Prioritization Not Supported
Public Waitlist Supported
Reporting & Statistics Supported
Self Check-in Not Supported
Waiting Time Tracking Supported
Waitlist Status Tracking Supported

Integrations

Cohesion Supported
ICONICS' Intelligent Building Software (IBSS) Supported
Synergy eCase Supported

Integrations

Cohesion Not Supported
ICONICS' Intelligent Building Software (IBSS) Not Supported
Synergy eCase Not Supported
Claim Irisys Queue Management and update features and information
Claim Irisys Queue Management and update features and information
Claim QueuePad and update features and information
Claim QueuePad and update features and information