Irisys Queue ManagementIRISYS
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Related Products
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About
Shoppers hate to queue. Extensive research proves that queuing at the checkout is the number one cause of customer dissatisfaction in retailing. Conversely, short queues – and critically, the expectation of short checkout queues – are key ways to build customer loyalty and encourage spending. Queue management is about making the most effective use of checkout and customer service staff to improve customer satisfaction and profitability. With competition from online retail only increasing, it is vital that bricks and mortar grocers offer the very best in-store experience possible. Our experience of operating queue management systems in thousands of supermarkets all over the world has shown that reducing the waiting times for customers at checkout can have a number of other positive effects on the business. When customers know that they are going to be served quickly and easily; they are more inclined to visit a store in the first place and more likely to spend time browsing items.
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About
QR Wait is a browser-based virtual queue and waitlist service for organizations managing walk-in arrivals. Visitors scan a QR code to join from a phone without installing an app or creating an account, then follow their place and estimated wait and receive a notification when called. Staff manage queues in a browser on a phone or tablet, call the next visitor, add people without smartphones, and manage multiple queues, services, counters, or tables. Optional rotating QR codes and location checks can limit remote joining. The service supports appointments alongside walk-ins, a queue-status page, a display view for TVs or tablets, queue statistics, REST API access, and webhooks. It is intended for settings such as service desks, municipal offices, clinics, restaurants, beaches, pools, and event entrances. Visitors use it through a browser without dedicated queue hardware.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses looking for a software solution to improve checkout processes and customer satisfaction
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Audience
Restaurants, clinics, service desks, municipal offices, beach clubs, events and other businesses with walk-in queues
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$19/1,000 entries
The first 250 tickets are free. Prepaid ticket packs start at $19 for 1,000 entries. Tickets do not expire, prices include applicable taxes, and there is no monthly subscription.
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationIRISYS
Founded: 1996
United Kingdom
www.irisys.net/queue-management
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Company InformationQR Wait
Founded: 2026
qrwait.app
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Cohesion
Supported
ICONICS' Intelligent Building Software (IBSS)
Supported
Make
Not Supported
Synergy eCase
Supported
Zapier
Not Supported
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Integrations
Cohesion
Not Supported
ICONICS' Intelligent Building Software (IBSS)
Not Supported
Make
Supported
Synergy eCase
Not Supported
Zapier
Supported
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