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About

Shoppers hate to queue. Extensive research proves that queuing at the checkout is the number one cause of customer dissatisfaction in retailing. Conversely, short queues – and critically, the expectation of short checkout queues – are key ways to build customer loyalty and encourage spending. Queue management is about making the most effective use of checkout and customer service staff to improve customer satisfaction and profitability. With competition from online retail only increasing, it is vital that bricks and mortar grocers offer the very best in-store experience possible. Our experience of operating queue management systems in thousands of supermarkets all over the world has shown that reducing the waiting times for customers at checkout can have a number of other positive effects on the business. When customers know that they are going to be served quickly and easily; they are more inclined to visit a store in the first place and more likely to spend time browsing items.

About

QR Wait is a browser-based virtual queue and waitlist service for organizations managing walk-in arrivals. Visitors scan a QR code to join from a phone without installing an app or creating an account, then follow their place and estimated wait and receive a notification when called. Staff manage queues in a browser on a phone or tablet, call the next visitor, add people without smartphones, and manage multiple queues, services, counters, or tables. Optional rotating QR codes and location checks can limit remote joining. The service supports appointments alongside walk-ins, a queue-status page, a display view for TVs or tablets, queue statistics, REST API access, and webhooks. It is intended for settings such as service desks, municipal offices, clinics, restaurants, beaches, pools, and event entrances. Visitors use it through a browser without dedicated queue hardware.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses looking for a software solution to improve checkout processes and customer satisfaction

Audience

Restaurants, clinics, service desks, municipal offices, beach clubs, events and other businesses with walk-in queues

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$19/1,000 entries
The first 250 tickets are free. Prepaid ticket packs start at $19 for 1,000 entries. Tickets do not expire, prices include applicable taxes, and there is no monthly subscription.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

IRISYS
Founded: 1996
United Kingdom
www.irisys.net/queue-management

Company Information

QR Wait
Founded: 2026
qrwait.app

Alternatives

Alternatives

NextUp Walk-in

NextUp Walk-in

NextUp LLC
Jonot

Jonot

Jonot Oy
ScanQueue

ScanQueue

Tugadot Pty Ltd
EZLineGo

EZLineGo

annodev Software
Zuna QMS

Zuna QMS

Zuna

Categories

Queue Management Supported

Categories

Queue Management Supported

Integrations

Cohesion Supported
ICONICS' Intelligent Building Software (IBSS) Supported
Make Not Supported
Synergy eCase Supported
Zapier Not Supported

Integrations

Cohesion Not Supported
ICONICS' Intelligent Building Software (IBSS) Not Supported
Make Supported
Synergy eCase Not Supported
Zapier Supported
Claim Irisys Queue Management and update features and information
Claim Irisys Queue Management and update features and information
Claim QR Wait and update features and information
Claim QR Wait and update features and information