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About

Invision Community features a fully-loaded support desk. If you want to take support a step further, easily integrate with Zendesk to communicate top-level help and feedback. Beef up your customer relationship management services with their suite of applications focused on customer service, marketing automation, analytics and application development. Enable staff to focus on more important tasks, rather than repeating the same answers over and over. Automatically highlight the best support content from your community on Facebook & Twitter, for even better visibility. Customers can access your support community any time, from anywhere, on any device. Answers can be ranked based on their accuracy, with higher ranked answers displayed first. Staff and the original poster can also choose the best answer.

About

Thousands of organizations trust SweetHawk, the #1 Zendesk app partner, to unlock even more value from their Zendesk investment. SweetHawk's best-in-class, simple yet powerful Zendesk apps can be used to build workflow & automation processes to extend the functionality of Zendesk and enable many use cases that might not otherwise be possible. Since 2015, SweetHawk has been a leading force in the Zendesk marketplace, developing over 15 top-tier workflow apps. Exclusively dedicated to Zendesk, our laser focus has translated to thousands of 5-star reviews and empowered hundreds of thousands of agents. Our tasks app lets you automate task lists and workflows for project management, change management, HR processes, and more. Say goodbye to confusing and manual tasks workflows and welcome increased productivity. You can easily create flexible, enforceable, and auditable approvals for any Zendesk workflow. From sales to support, you can now ensure that all approvals are processed.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Brands searching for a complete Community solution

Audience

Teams and businesses in need of a tool to build workflows, manage automation processes, and improve productivity

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$75 per month
Free Version
Free Trial

Pricing

$10 per month
Free Version
Free Trial

Reviews/Ratings

Overall 2.0 / 5
ease 2.0 / 5
features 3.0 / 5
design 2.0 / 5
support 2.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • We chose “Invison Power Board” (IPB) from Invision Power Systems (IPS) as the tool for this since it had one for our offering critical functionality. The software had also been around for 10-20 years (depending on how you count a major version upgrade) and could be expected to be stable. This explains why we stayed on board through an 18-month-long orgy of bug reports.

Cons

  • The site was plagued by quite a few issues. We estimate that our 18-month-long process until failure, would have taken us about 6 months with a stable and fully documented software, and an open-minded Support.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Invision Community
Founded: 2002
United States
www.invisioncommunity.com

Company Information

SweetHawk
Founded: 2015
sweethawk.com

Alternatives

Alternatives

vBulletin

vBulletin

vBulletin Solutions
Jostle

Jostle

Jostle Corporation

Categories

Categories

Community Features

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Portal Features

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Integrations

Google Calendar
Jira Work Management
Mailchimp
Mapbox
Microsoft 365
Salesforce
Stackreaction
Workers by Delos
Zapier
Zendesk

Integrations

Google Calendar
Jira Work Management
Mailchimp
Mapbox
Microsoft 365
Salesforce
Stackreaction
Workers by Delos
Zapier
Zendesk
Claim Invision Community and update features and information
Claim Invision Community and update features and information
Claim SweetHawk and update features and information
Claim SweetHawk and update features and information