Malcolm!

Malcolm!

Acknowledgement
+
+

Related Products

  • Axero
    218 Ratings
    Visit Website
  • iBabs
    78 Ratings
    Visit Website
  • AddSearch
    140 Ratings
    Visit Website
  • Podium
    2,128 Ratings
  • Nasdaq Boardvantage
    307 Ratings
    Visit Website
  • MyHub Intranet Software
    66 Ratings
    Visit Website
  • Procare
    3,575 Ratings
    Visit Website
  • optivalue.ai
    4 Ratings
    Visit Website
  • StrongDM
    102 Ratings
    Visit Website
  • Zendesk
    7,958 Ratings
    Visit Website

About

Invision Community features a fully-loaded support desk. If you want to take support a step further, easily integrate with Zendesk to communicate top-level help and feedback. Beef up your customer relationship management services with their suite of applications focused on customer service, marketing automation, analytics and application development. Enable staff to focus on more important tasks, rather than repeating the same answers over and over. Automatically highlight the best support content from your community on Facebook & Twitter, for even better visibility. Customers can access your support community any time, from anywhere, on any device. Answers can be ranked based on their accuracy, with higher ranked answers displayed first. Staff and the original poster can also choose the best answer.

About

Malcolm! is a set of easy to use web based tools that help you interact with your users. Turn recurring tasks and procedures into Workflows (forms / user journeys). Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates. Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing a Knowledge Base. Plus users can rate your answers helping you continually improve your content. If you already have a website or app we make it super easy to surface the content you create in Malcolm! via a variety of embed, widget, overlay and plugin options. If you don't have a website or you'd like to create a dedicated area for the content within Malcolm! you'll love our hosted Hub. Connect Malcolm! with over 1,000 third party apps or services. You can also integrate with your own systems via Webhooks.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Brands searching for a complete Community solution

Audience

Any business or organisation who interacts with users (eg customers, staff, suppliers, tenants etc)

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$75 per month
Free Version
Free Trial

Pricing

£30.00/month
Please look at pricing on our website for more details
Free Version
Free Trial

Reviews/Ratings

Overall 2.0 / 5
ease 2.0 / 5
features 3.0 / 5
design 2.0 / 5
support 2.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • We chose “Invison Power Board” (IPB) from Invision Power Systems (IPS) as the tool for this since it had one for our offering critical functionality. The software had also been around for 10-20 years (depending on how you count a major version upgrade) and could be expected to be stable. This explains why we stayed on board through an 18-month-long orgy of bug reports.

Cons

  • The site was plagued by quite a few issues. We estimate that our 18-month-long process until failure, would have taken us about 6 months with a stable and fully documented software, and an open-minded Support.

Pros & Cons from Real Users

Pros

  • #1- Malcolm is easy to use, web-based platform. #2- Forms, site wizards and surveys are easy to add. #3- Easy to interact with users. #4- supports the designed FAQ section for users to get their questions answered.

Cons

  • #1- We had a positive response from users. No cons.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Invision Community
Founded: 2002
United States
www.invisioncommunity.com

Company Information

Acknowledgement
Founded: 2003
United Kingdom
malcolm.app

Alternatives

Alternatives

vBulletin

vBulletin

vBulletin Solutions
Jostle

Jostle

Jostle Corporation
WP Fluent Forms

WP Fluent Forms

WPManageNinja

Categories

Categories

Portal Features

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Community Features

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Portal Features

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Forms Automation Features

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Jira Work Management
Mailchimp
Zapier
Asana
Dropbox
Easyflow
HubSpot CRM
HubSpot Customer Platform
Jira
KonnectzIT
Mailchimp Transactional Email (Mandrill)
Mapbox
Salesforce
Stackreaction
Trello
Twilio
Workers by Delos
Zendesk
Zoho CRM

Integrations

Jira Work Management
Mailchimp
Zapier
Asana
Dropbox
Easyflow
HubSpot CRM
HubSpot Customer Platform
Jira
KonnectzIT
Mailchimp Transactional Email (Mandrill)
Mapbox
Salesforce
Stackreaction
Trello
Twilio
Workers by Delos
Zendesk
Zoho CRM
Claim Invision Community and update features and information
Claim Invision Community and update features and information
Claim Malcolm! and update features and information
Claim Malcolm! and update features and information