Malcolm!Acknowledgement
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Related Products
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About
Invision Community features a fully-loaded support desk. If you want to take support a step further, easily integrate with Zendesk to communicate top-level help and feedback. Beef up your customer relationship management services with their suite of applications focused on customer service, marketing automation, analytics and application development. Enable staff to focus on more important tasks, rather than repeating the same answers over and over. Automatically highlight the best support content from your community on Facebook & Twitter, for even better visibility. Customers can access your support community any time, from anywhere, on any device. Answers can be ranked based on their accuracy, with higher ranked answers displayed first. Staff and the original poster can also choose the best answer.
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About
Malcolm! is a set of easy to use web based tools that help you interact with your users.
Turn recurring tasks and procedures into Workflows (forms / user journeys). Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates.
Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing a Knowledge Base. Plus users can rate your answers helping you continually improve your content.
If you already have a website or app we make it super easy to surface the content you create in Malcolm! via a variety of embed, widget, overlay and plugin options.
If you don't have a website or you'd like to create a dedicated area for the content within Malcolm! you'll love our hosted Hub.
Connect Malcolm! with over 1,000 third party apps or services. You can also integrate with your own systems via Webhooks.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Brands searching for a complete Community solution
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Audience
Any business or organisation who interacts with users (eg customers, staff, suppliers, tenants etc)
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$75 per month
Free Version
Free Trial
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Pricing
£30.00/month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationInvision Community
Founded: 2002
United States
www.invisioncommunity.com
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Company InformationAcknowledgement
Founded: 2003
United Kingdom
malcolm.app
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Alternatives |
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Categories |
Categories |
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Portal Features
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Community Features
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
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Portal Features
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Forms Automation Features
Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control
Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
Jira Work Management
Mailchimp
Zapier
Asana
Dropbox
Easyflow
HubSpot CRM
HubSpot Customer Platform
Jira
KonnectzIT
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Integrations
Jira Work Management
Mailchimp
Zapier
Asana
Dropbox
Easyflow
HubSpot CRM
HubSpot Customer Platform
Jira
KonnectzIT
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