Intermedia Unite vs. Zoom Phone Comparison


Intermedia Unite Intermedia	Zoom Phone Zoom Communications	+	+
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About Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.		About The cloud phone solution, natively built for the Zoom platform. Enterprise-class features with a modern user experience to streamline voice communications. Provision and manage users, monitor call quality and usage data in the Zoom administrator portal. The globally distributed Zoom cloud platform delivers secure HD Voice with enterprise-class reliability and quality of service. Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps. Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a separate conference bridge. Native apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service. An ever-expanding footprint of countries to provide local phone numbers. For customers who wish to streamline global telephony carrier management, porting numbers to Zoom has never been easier.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes searching for a complete Business VoIP solution		Audience Companies of all sizes that want a powerful business phone service from Zoom
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $22.99/user Contact us today to get a custom quote for your business. Free Version Free Trial		Pricing $14.99 per user per month Or $12.49 per user per month if paid annually Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 4.4 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
Pros from Real Users Pros Intermedia has a very stable and reliable product. There are a number of features that have been added over the years that make the product continue to grow and improve. Ease of use and customer service. Intermedia seems to be very thorough and detailed. We appreciate the attention to detail. Seemless transition from desktop (hard) phone to the app. Emails are sent as soon as messages are received. Customer service is excellent when needed. Everything! Easy to use. Can use same system in two different offices. The technical support is amazing. The Administrative support is very professional and nice.		Pros & Cons from Real Users Pros 1. It is available on both Android and iOS platform. 2. It does not heat up the phone or use a lot of RAM while running. 3. Furthermore, it has all the important features like screen sharing and recording even in the mobile version. 4. The layout of the user interface is intuitive ad makes the application easy to use. 5. It allows switching between mobile application and desktop application of Zoom easily. - The user interface of the application is simple, and the navigation is smooth. - It is available on all the platforms. - All the important features are present on the bottom navigation bar. - It allows screen sharing without any lags. - It runs smoothly on all the devices without consuming a lot of RAM. 1. The application is available for all the mobile platforms and run smoothly on all the devices. 2. It has pretty, much all the features compared to the desktop version. 3. By running on a mobile device, it makes it extremely portable and accessible to attend meetings anywhere. 4. The user interface of the application is designed in a way that it can be used by anyone with little to no technical background. Integrates seamlessly with zoom video conferencing. Flexible VOIP solution (app on computer or cell). Ported existing numbers. Auto attendant and call queues are great. - Zoom phone is a lightweight version of zoom for phone. - It runs smoothly in all the mobile devices. - It has all the basic features of zoom. _ it is pretty easy to use, along with a beautifully designed user interface. - The quality of audio and video calls does not drop a lot, even on slow internet. Cons I did not find any con or the application limiting in any way despite being the smaller mobile version. - It does not have cons or shortcomings, all the important features are present compared to the desktop version. 1. There are not any cons that I have encountered in my usage. Cannot use texting with ported numbers, support is hard to get in touch with at times - There are some performance issues while using it during screen sharing.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Intermedia Founded: 1993 United States www.intermedia.com		Company Information Zoom Communications Founded: 2011 United States zoom.us
Alternatives 3CX		Alternatives 3CX
Yeastar P-Series PBX System Yeastar		Intermedia Unite Intermedia
NXTPulse		AT&T Phone for Business AT&T
Dialpad Connect Dialpad		CallTower
Nextiva View All		Phone.com View All
Categories AI Receptionists Business Phone Systems Business VoIP Call Center Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. Contact Center as a Service (CCaaS) SIP Trunk Team Communication Telephony UCaaS Unified Communications Video Conferencing Web Conferencing Workforce Optimization (WFO)		Categories Business Phone Systems Business VoIP Cloud PBX Telephony Video Conferencing Web Conferencing
Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Show More Features SIP Trunk Features Automatic Fail-over Routing Call Data Records Caller ID Disaster Recovery e911 International Numbers Multiple DID Options PSTN Forwarding Toll-Free Numbers Team Communication Features Activity / News Feed Audio Calls Calendar Management Chat / Messaging Discussion Threads File Sharing Mobile Access Push Notifications Search Surveys & Feedback Task Management Video Conferencing Unified Communications Features Audio / Video Conferencing Calendar Management Call Recording Call Routing Chat / Messaging Fax Management File Sharing Mobile Access Multi-User Collaboration Voice Mail Workforce Optimization (WFO) Features eLearning Interaction Analytics Liability Recording Performance Management Quality Management Real-time Guidance Reporting Speech Analytics Surveying Workforce Management		Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Show More Features Cloud PBX Features Call Recording Call Routing IVR / Voice Recognition Ring Groups SIP Trunking Virtual Extensions Web Conferencing
Integrations Microsoft 365 Microsoft Teams Salesforce Slack ALGO CDK Global Chorus by ZoomInfo GTT Envision Gong Google Meet Google Workspace HubSpot CRM Jiminny NetSuite CRM Pipedream Pipedrive ServiceNow WEX Field Service Management Zoho SalesInbox Zoom Revenue Accelerator Show More Integrations View All 22 Integrations		Integrations Microsoft 365 Microsoft Teams Salesforce Slack ALGO CDK Global Chorus by ZoomInfo GTT Envision Gong Google Meet Google Workspace HubSpot CRM Jiminny NetSuite CRM Pipedream Pipedrive ServiceNow WEX Field Service Management Zoho SalesInbox Zoom Revenue Accelerator Show More Integrations View All 29 Integrations
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