Intermedia Unite vs. VIPole Comparison Chart

Pros

• Great experience; I always use Intermedia Unite for my customer support job. It makes my job easier to communicate with customers and the team.
• The call quality is now clear and crisp, and the system has become very reliable. We experience very little downtime and have had very few issues with the service. We have also seen a noticeable improvement in call quality since we first became a customer in 2023.
• I really appreciate the support the technician gave me. She is very knowledgeable, and I am grateful for her patience and help. Thank you!
• We rarely ever have any issues with their business. If I do get an outage notification, it's resolved before I ever have any concerns. Or most of the time, it's a notice when we are out of the office. Tara is very efficient and puts our phones with Holiday messages exactly when asked! We've been very pleased.
• Clear and reliable voice communications. Prompt customer service if problems arise. Very reasonable cost.
• Very simply and easy to use. We don't need to have dry runs with new presenters because it's so easy for them, even first time.
• Intermedia has a very stable and reliable product. There are a number of features that have been added over the years that make the product continue to grow and improve.
• Ease of use and customer service. Intermedia seems to be very thorough and detailed. We appreciate the attention to detail.
• Seemless transition from desktop (hard) phone to the app. Emails are sent as soon as messages are received. Customer service is excellent when needed.
• Everything! Easy to use. Can use same system in two different offices. The technical support is amazing. The Administrative support is very professional and nice.