Intermedia UniteIntermedia
|
||||||
About
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere.
It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps.
Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences.
With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity.
AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently.
Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
|
About
Quit shuffling from bill to bill, vendor to vendor. Whether it’s UCAAS, contact centers, or our revolutionary collaboration platform, acting as the only point of contact is why we’re the Smartest Choice. Simply meaning “marked by special care or attention,” our reliable white-glove approach takes your customer experience a step further, acting as your technology partner first and provider second. Feel empowered to take calls from any device. Calls that are received via your desk phone can simultaneously ring through the Smart Phone app. If you are looking to place a call through your laptop or computer, you can download the desktop app with a few simple steps. Communicate with ease and work from anywhere, get 99.999% uptime, and hear every detail of your conversation. Bring teams together through HD video and audio meetings, screen and file share securely, and live steam webinars to reach your audience quickly. Our video meetings empower teams to collaborate confidently.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Companies of all sizes searching for a complete Business VoIP solution
|
Audience
Business communication solution for companies
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationIntermedia
Founded: 1993
United States
www.intermedia.com
|
Company InformationSmart Choice Communications
Founded: 1998
United States
smartchoiceus.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
|
|
||||||
CategoriesIntermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. |
Categories |
|||||
Business VoIP Features
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Team Communication Features
Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing
Telephony Features
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP
Video Conferencing Features
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
|
||||||
Integrations
ALGO
CDK Global
DealerSocket
Google Calendar
Google Contacts
Google Meet
HubSpot CRM
Microsoft 365
Microsoft Copilot
Microsoft Dynamics 365
|
Integrations
ALGO
CDK Global
DealerSocket
Google Calendar
Google Contacts
Google Meet
HubSpot CRM
Microsoft 365
Microsoft Copilot
Microsoft Dynamics 365
|
|||||
|
|
