Intermedia Unite vs. Sherweb Comparison


Intermedia Unite Intermedia 4.2 out of 5 stars	Sherweb 3.0 out of 5 stars
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Intermedia Unite		Sherweb

Intermedia Unite: About Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.		Sherweb: About A secure and reliable solution for your online business. Everything you need to get started. A user-friendly control panel to manage your website. Experienced support technicians. Access to a huge library of pre-configured web apps for your website. With Sherweb as your trusted cloud partner, you’ll be surprised by what you can achieve. Our full-fledged cloud management platform, driven by evolving business needs, empowers IT professionals to leverage agile solutions paired with 5-star service by trusted experts they can count on. We’re born in the cloud – IT folks rest easy knowing our ever-expanding portfolio of innovative products has been hand-picked and pre-vetted, including a selection of proprietary software you won’t find anywhere else. We bring you a mature, powerful platform that doesn’t make you choose between saving time and saving costs. Automate and integrate just about anything, leveraging our cutting-edge APIs.
Intermedia Unite: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Sherweb: Platforms Supported Windows Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Intermedia Unite: Audience Companies of all sizes searching for a complete Business VoIP solution		Sherweb: Audience Online businesses and companies looking for a solution to create and host their websites to increase growth
Intermedia Unite: Support Phone Support Supported 24/7 Live Support Supported Online Supported		Sherweb: Support Phone Support Supported 24/7 Live Support Supported Online Supported
Intermedia Unite: API Offers API Supported		Sherweb: API Offers API Supported
Intermedia Unite: Screenshots and Videos View more images or videos		Sherweb: Screenshots and Videos View more images or videos
Intermedia Unite: Pricing $22.99/user Contact us today to get a custom quote for your business. Free Version Not Supported Free Trial Not Supported		Sherweb: Pricing $7.25 per month Free Version Not Supported Free Trial Not Supported
Intermedia Unite: Reviews/Ratings Overall 4.8 / 5 ease 4.9 / 5 features 4.8 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews		Sherweb: Reviews/Ratings Overall 3.0 / 5 ease 1.0 / 5 features 2.0 / 5 design 1.0 / 5 support 3.0 / 5 Read all reviews
Intermedia Unite: Pros from Real Users Pros Great experience; I always use Intermedia Unite for my customer support job. It makes my job easier to communicate with customers and the team. The call quality is now clear and crisp, and the system has become very reliable. We experience very little downtime and have had very few issues with the service. We have also seen a noticeable improvement in call quality since we first became a customer in 2023. I really appreciate the support the technician gave me. She is very knowledgeable, and I am grateful for her patience and help. Thank you! We rarely ever have any issues with their business. If I do get an outage notification, it's resolved before I ever have any concerns. Or most of the time, it's a notice when we are out of the office. Tara is very efficient and puts our phones with Holiday messages exactly when asked! We've been very pleased. Clear and reliable voice communications. Prompt customer service if problems arise. Very reasonable cost. Very simply and easy to use. We don't need to have dry runs with new presenters because it's so easy for them, even first time. Intermedia has a very stable and reliable product. There are a number of features that have been added over the years that make the product continue to grow and improve. Ease of use and customer service. Intermedia seems to be very thorough and detailed. We appreciate the attention to detail. Seemless transition from desktop (hard) phone to the app. Emails are sent as soon as messages are received. Customer service is excellent when needed. Everything! Easy to use. Can use same system in two different offices. The technical support is amazing. The Administrative support is very professional and nice.		Sherweb: Pros & Cons from Real Users Pros Good pricing. Basic online serve-yourself email administration. Live person answers on tech support lines when you call in. Cons Tech Support is VERY hit or miss on their ability to (1) speak english and understand your issue (2) be able to resolve the issue. (9/10 times they will open a support ticket -and that's it.) Their documentation is VERY POOR and outdated. hey regularly disrupt business with mid-week server changes, outages and "upgrades." Really makes it difficult to cancel their services.
Intermedia Unite: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported		Sherweb: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported
Intermedia Unite: Company Information Intermedia Founded: 1993 United States www.intermedia.com		Sherweb: Company Information Sherweb Founded: 1998 Canada www.sherweb.com
Intermedia Unite: Alternatives 3CX 4.4 out of 5 stars		Sherweb: Alternatives Pax8
Intermedia Unite: Yeastar P-Series PBX System Yeastar 4.8 out of 5 stars		Sherweb: Viirtue
Intermedia Unite: ClarityTel		Sherweb: 2600Hz
Intermedia Unite: Dialpad Connect Dialpad 4.5 out of 5 stars		Sherweb: Yeastar P-Series PBX System Yeastar 4.8 out of 5 stars
Intermedia Unite: Nextiva View All		Sherweb: ClarityTel View All
Intermedia Unite: Categories AI Receptionists Supported Business Phone Systems Supported Business VoIP Supported Call Center Supported Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. Contact Center as a Service (CCaaS) Supported Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. SIP Trunk Supported Team Communication Supported Telephony Supported UCaaS Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported Workforce Optimization (WFO) Supported		Sherweb: Categories Business VoIP Supported Cloud PBX Supported SIP Trunk Supported UCaaS Supported Unified Communications Supported Web Hosting Supported White Label VoIP Supported
Intermedia Unite: Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported SIP Trunk Features Automatic Fail-over Routing Not Supported Call Data Records Not Supported Caller ID Supported Disaster Recovery Not Supported e911 Supported International Numbers Supported Multiple DID Options Supported PSTN Forwarding Supported Toll-Free Numbers Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Team Communication Features Activity / News Feed Supported Audio Calls Supported Calendar Management Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Supported Mobile Access Supported Push Notifications Supported Search Supported Surveys & Feedback Supported Task Management Supported Video Conferencing Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Not Supported IVR / Voice Recognition Not Supported Outbound Reporting Not Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported Video Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Workforce Optimization (WFO) Features eLearning Not Supported Interaction Analytics Supported Liability Recording Not Supported Performance Management Not Supported Quality Management Not Supported Real-time Guidance Not Supported Reporting Supported Speech Analytics Not Supported Surveying Not Supported Workforce Management Not Supported
Intermedia Unite: Integrations Microsoft 365 Supported Microsoft Dynamics 365 Supported Acronis Cyber Protect Cloud Not Supported Autotask PSA Not Supported Bitdefender Advanced Threat Intelligence Not Supported BrainStorm Not Supported CDK Global Supported Google Calendar Supported Google Contacts Supported LastPass Not Supported Microsoft Copilot Supported NetSuite CRM Supported NexHealth Supported Nimble Not Supported Oriso Not Supported Perspectium Not Supported Salesforce Supported Zoho Projects Supported Show More Integrations View All 22 Integrations		Sherweb: Integrations Microsoft 365 Supported Microsoft Dynamics 365 Supported Acronis Cyber Protect Cloud Supported Autotask PSA Supported Bitdefender Advanced Threat Intelligence Supported BrainStorm Supported CDK Global Not Supported Google Calendar Not Supported Google Contacts Not Supported LastPass Supported Microsoft Copilot Not Supported NetSuite CRM Not Supported NexHealth Not Supported Nimble Supported Oriso Supported Perspectium Supported Salesforce Not Supported Zoho Projects Not Supported Show More Integrations View All 24 Integrations
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