InteamInconcert
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SmartForecastsSmart Software
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Related Products
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About
Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.
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About
It is installed on your server or accessed via our hosted services. SmartForecasts provides demand planning, forecasting and service level targeting functionality to ensure you have a reliable and accurate prediction of future demand and stocking parameters that will achieve a desired service level. SmartForecasts ensures that demand forecasts reflect inherent trend and seasonal patterns and provides a workbench for sharing and overriding forecasts based on promotions, events, and business knowledge. Forecast accuracy can be tracked and measured so that you can deliver the most accurate demand forecast to drive the supply chain.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management
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Audience
Companies in need of an inventory forecasting solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationInconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam
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Company InformationSmart Software
Founded: 1984
United States
smartcorp.com/smart-demand-planning-copy/
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Categories |
Categories |
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Production Scheduling Features
"What If" Scenarios
Automated Scheduling
Bottleneck Optimization
Capacity Planning
Constraint Scheduling
Job Scheduling
Material Planning
Priority-Based Scheduling
Quality Control
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Integrations
Inagent
Inconcert
Inconnect
Infunnel
Inspeech
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