Inteam

Inteam

Inconcert
SmartForecasts

SmartForecasts

Smart Software
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+

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About

Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.

About

It is installed on your server or accessed via our hosted services. SmartForecasts provides demand planning, forecasting and service level targeting functionality to ensure you have a reliable and accurate prediction of future demand and stocking parameters that will achieve a desired service level. SmartForecasts ensures that demand forecasts reflect inherent trend and seasonal patterns and provides a workbench for sharing and overriding forecasts based on promotions, events, and business knowledge. Forecast accuracy can be tracked and measured so that you can deliver the most accurate demand forecast to drive the supply chain.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management

Audience

Companies in need of an inventory forecasting solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam

Company Information

Smart Software
Founded: 1984
United States
smartcorp.com/smart-demand-planning-copy/

Alternatives

Alternatives

TelStrat WFO

TelStrat WFO

Serenova
Smart Demand Planner

Smart Demand Planner

Smart Software
Coil Cut Optimizer

Coil Cut Optimizer

Fast-Square
AgentTime

AgentTime

Portage Communications
Intuiflow

Intuiflow

Demand Driven Technologies

Categories

Categories

Production Scheduling Features

"What If" Scenarios
Automated Scheduling
Bottleneck Optimization
Capacity Planning
Constraint Scheduling
Job Scheduling
Material Planning
Priority-Based Scheduling
Quality Control

Integrations

Inagent
Inconcert
Inconnect
Infunnel
Inspeech

Integrations

Inagent
Inconcert
Inconnect
Infunnel
Inspeech
Claim Inteam and update features and information
Claim Inteam and update features and information
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Claim SmartForecasts and update features and information