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About

Leverage customer data in insightful new ways with Inte Q’s Genesis Customer Engagement Platform. Genesis accepts data as-is and drives intelligent decisioning with unified profiles, segmentation tools, and more. Connect disparate data sources to develop deeper customer insights and improve ROI with a unified view of every customer. Real-time data health dashboards continuously measure data quality and highlight data enhancement opportunities that can boost response rates and elevate personalized messaging. Pre-built connectors offer a fast and cost-effective way to easily integrate and aggregate data from hundreds of sources. Build robust customer profiles from disparate data sources and activate customer segments without relying on your IT resources. Build custom segments on the fly using Segment Builder’s point and click features, no coding required!

About

Pointel Configuration Management Solution (CMS) is easy to use, thin-client application which provides you with complete control over your Genesys configuration environment. CMS instantly highlights changes made to the Genesys configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. Pointel CMS captures all of the changes within your contact center and provides the information graphically so you can quickly and easily understand the changes made to your Genesys Configuration Management Environment. It is important to know what changes have been made to your Genesys environment and by whom. CMS audit reports provide detailed information including the name of the user who made the change, the date and time of the change and both the current and previous values. It can also restore each parameter/KVP level change or the entire application back to a given point-in-time.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and businesses interested in a costumer engagement software solution to leverage customer data

Audience

Companies that need a configuration management solution for Genesys Cloud

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Inte Q
Founded: 1998
United States
inteqinsights.com/genesis-platform/

Company Information

Pointel
Founded: 1999
United States
www.pointel.com/solutions/cms/

Alternatives

Alternatives

InProd

InProd

InProd Solutions Pty Ltd
Altcraft

Altcraft

Altcraft Platform
GENESYS

GENESYS

Vitech Corporation

Categories

Categories

CMDB Features

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
Impact Management
IT Asset Management
License Management
Performance Management
Relationship Mapping

Integrations

Amazon Web Services (AWS)
Aptos Retail Cloud
Chase Merchant Services
Cordial
Everest
Facebook
Genesys Cloud CX
Google Cloud Platform
HubSpot CRM
HubSpot Customer Platform
Instagram
Listrak
Marigold Engage+
Melissa Clean Suite
MySQL
Oracle Cloud Infrastructure
Pointel DCCM
Shopify
Snowflake
X (Twitter)

Integrations

Amazon Web Services (AWS)
Aptos Retail Cloud
Chase Merchant Services
Cordial
Everest
Facebook
Genesys Cloud CX
Google Cloud Platform
HubSpot CRM
HubSpot Customer Platform
Instagram
Listrak
Marigold Engage+
Melissa Clean Suite
MySQL
Oracle Cloud Infrastructure
Pointel DCCM
Shopify
Snowflake
X (Twitter)
Claim Inte Q Genesis and update features and information
Claim Inte Q Genesis and update features and information
Claim Pointel Genesys Configuration Management Solution and update features and information
Claim Pointel Genesys Configuration Management Solution and update features and information