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About

Instance is an all-in-one community and membership platform for creators, coaches, agencies, and online businesses. Build a fully branded community app on your own domain with real-time chat, voice channels, member accounts, paid memberships, Stripe payments, storefronts, roles, courses, push notifications, email, moderation, and a programmable Bot API. Members can discover products, purchase access, and receive the correct roles automatically. Businesses retain control of their branding, audience, customer relationships, and platform instead of relying on a third-party social network. Instance also includes AI assistants and custom bots for automating community management and operations. It combines community management, membership software, payments, content, and communication in one customizable platform and can serve as an alternative to tools such as Discord, Whop, Skool, and Circle.

About

Viafoura is a digital experience company that helps brands activate their audiences through a suite of engagement and personalization solutions, maximizing conversions of unknown to known users. We work with brands to build direct relationships with their audiences, creating the foundation for a scalable first-party data strategy while reducing dependency on social media. Our suite of engagement and personalization solutions — including real-time conversations, custom polls, community chat, ratings & reviews, an on-site community feed, personalized notifications and alerts — engage, convert and retain visitors directly on brands' owned and operated properties. Viafoura’s industry-leading, AI-powered content moderation solutions are customized to support each customer’s unique community guidelines. As a result, customers can scale and streamline their audience engagement and community-building initiatives while maintaining a civil and brand-safe environment.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Creators, coaches, agencies, community owners, membership businesses, course creators, and online businesses that want to run a branded community, sell memberships or digital products, and manage their audience on their own platform.

Audience

Online publishers, news companies, lifestyle websites, review websites, and more

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$9/month
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Instance
Founded: 2024
United States
tryinstance.com

Company Information

Viafoura
Founded: 2012
Canada
viafoura.com

Alternatives

Alternatives

Crowdstack

Crowdstack

Crowdstack, Inc.

Categories

AI App Generators Supported
Community Supported

Categories

Blog Supported
Community Supported
Live Chat Supported
Review Management Supported

Community Features

Content Management Not Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Not Supported
Group Management Not Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Not Supported
Website Management Not Supported
White Label Not Supported

Blog Features

Analytics Supported
Collaborative Writing Not Supported
Comment Moderation Supported
File Sharing Not Supported
Group Posting Not Supported
Monetization Tools Not Supported
Post Management Supported
Search Supported
WYSIWYG Rich Text Editing Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Supported
Live Chat Supported
Video Content Supported

Live Chat Features

Canned Responses Not Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Not Supported
Website Visitor Tracking Supported

Review Management Features

Campaign Management Not Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Not Supported
White Label Not Supported

Integrations

Arc XP Not Supported
BlueConic Not Supported
OAuth Not Supported
SAP Customer Data Cloud Not Supported
WordPress Not Supported
Zephr Not Supported

Integrations

Arc XP Supported
BlueConic Supported
OAuth Supported
SAP Customer Data Cloud Supported
WordPress Supported
Zephr Supported
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