Zoom Phone

Zoom Phone

Zoom Communications
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About

With innovative mobile services offered to carriers in 46 countries around the world, InstaVoice has been transforming the voice landscape. The InstaVoice app is a birth-child of creativity, knowledge and experience, from the inventors of Voice SMS, built on the premise of providing a sturdy and reliable voicemail application for consumers around the world. Listen, reply to, and manage unlimited voicemails for all your linked numbers in a unique chat-like user interface. Say good riddance to ‘Your-voicemail-is-full’ messages! With unlimited storage, you can access all your voicemail messages from the past - even if you switch carriers. Get free Missed Call Alerts for all your linked numbers, even when if your phone is switched off or unreachable. Your missed calls appear in the “Missed Calls” tab and you can call back or respond with a voice or text message, directly from the app.

About

Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses looking for a voicemail and missed call management solution

Audience

Small and medium-sized businesses, enterprises, IT administrators, remote and hybrid teams, sales departments, customer service teams, office managers, and organizations seeking cloud-based business calling, AI-powered phone assistance, centralized call management, and unified communications

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

$10.50/user/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.7 / 5
features 2.0 / 5
design 1.7 / 5
support 1.0 / 5

Reviews/Ratings

Overall 4.4 / 5
ease 4.9 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Initially it worked smoothly and was easy enough to save and review voicemail. Pleasant interface, seemed very apt to start.
  • Nothing to like. You can not deactivate the Visual voicemail and they do not respond to your questions or messages whatsoever.
  • It was good when it works but not knowing my password and asking them to sent my a code their will not send it to me and that is highly rude.

Cons

  • Went offline twice, 1st time customer service took weeks to respond, 2nd time no answer to 3 inquiries over 2 mos and no explanations. Customer service really is nonexistent. And it was inconsistent about playing my greeting, and about notifying me of missed calls, even when it was working.
  • It's impossible to deactivate. And they do not respond at any messages.
  • Tried to contact them now. Trying to get my voicemail to work is a pain in a neck and people cannot contact me if they're gonna call and talk to me and I just get phone numbers and don't know who the people are if I don't answer the phone at the time.

Pros from Real Users

Pros

  • 1. It is available on both Android and iOS platform. 2. It does not heat up the phone or use a lot of RAM while running. 3. Furthermore, it has all the important features like screen sharing and recording even in the mobile version. 4. The layout of the user interface is intuitive ad makes the application easy to use. 5. It allows switching between mobile application and desktop application of Zoom easily.
  • - The user interface of the application is simple, and the navigation is smooth. - It is available on all the platforms. - All the important features are present on the bottom navigation bar. - It allows screen sharing without any lags. - It runs smoothly on all the devices without consuming a lot of RAM.
  • 1. The application is available for all the mobile platforms and run smoothly on all the devices. 2. It has pretty, much all the features compared to the desktop version. 3. By running on a mobile device, it makes it extremely portable and accessible to attend meetings anywhere. 4. The user interface of the application is designed in a way that it can be used by anyone with little to no technical background.
  • Integrates seamlessly with zoom video conferencing. Flexible VOIP solution (app on computer or cell). Ported existing numbers. Auto attendant and call queues are great.
  • - Zoom phone is a lightweight version of zoom for phone. - It runs smoothly in all the mobile devices. - It has all the basic features of zoom. _ it is pretty easy to use, along with a beautifully designed user interface. - The quality of audio and video calls does not drop a lot, even on slow internet.
  • It is super easy to use and to take your Zoom meetings on the go, like places you can't comfortably have a computer.
  • Easy to use, controls are easily found. Being able to join a meeting while travelling is convenient.
  • Easy to use and connect. Great to use for professional meeting. Multi platform supported. Good audio and video quality.
  • - Audio and video of meetings in zoom phone is well-balanced and clear. - It is easy to use, and the customer support is very responsive and fast in solving problems. - The user interface of the application is beautiful to use.
  • The price for basic service is comparable to other providers. Not sure that this is a "pros" exactly.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

InstaVoice
instavoice.com

Company Information

Zoom Communications
Founded: 2011
United States
zoom.com

Alternatives

Easy Voicemail

Easy Voicemail

Sudhan Technology Solutions

Alternatives

VoMail Video Voicemail

VoMail Video Voicemail

Sudhan Technology
Intermedia Unite

Intermedia Unite

Intermedia
Frontier Voicemail Viewer

Frontier Voicemail Viewer

Frontier Communications

Categories

Telephony Supported
Voicemail Supported

Categories

AI Receptionists Supported
Business VoIP Supported
Cloud PBX Supported
Online Fax Supported
Telephony Supported
Video Conferencing Supported
Web Conferencing Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Not Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

Integrations

ASC Not Supported
Eventide Elevate Not Supported
Fivetran Not Supported
Leverage Not Supported
Make Not Supported
Nectar DXP Not Supported
PCI Checklist Not Supported
Passkey Not Supported
Rafiki Not Supported
ServiceNow Not Supported
Theta Lake Not Supported
Truly Not Supported
Twilio Flex Not Supported
VinSolutions Connect CRM Not Supported
Zendesk Not Supported
Zocks Not Supported
Zoho CRM Not Supported
Zoom Revenue Accelerator Not Supported
Zoom Webinars Not Supported
servis.ai Not Supported

Integrations

ASC Supported
Eventide Elevate Supported
Fivetran Supported
Leverage Supported
Make Supported
Nectar DXP Supported
PCI Checklist Supported
Passkey Supported
Rafiki Supported
ServiceNow Supported
Theta Lake Supported
Truly Supported
Twilio Flex Supported
VinSolutions Connect CRM Supported
Zendesk Supported
Zocks Supported
Zoho CRM Supported
Zoom Revenue Accelerator Supported
Zoom Webinars Supported
servis.ai Supported
Claim InstaVoice and update features and information
Claim InstaVoice and update features and information