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About

Boost employee engagement for successful change management over the long term. Spend 30 minutes with one of our experts and learn how you can achieve 100% adoption for your teams and ROI for your changes! Why choose InsideBoard, the first digital change management platform? You can deliver a personalized, employee-centric experience that is just as engaging as the ones created for consumers. You can create a streamlined, intuitive journey by incorporating key engagement indicators for all your planned changes in a single platform. You can decide what success looks like for your projects by measuring and quantifying the adoption and performance of new practices with our Key Success Indicators.

About

Userlane is a no-code Digital Adoption Platform that is designed to maximize software adoption by allowing anyone to master any software instantly. This is made possible with our step-by-step interactive guidance technology and on-demand Virtual Assistant that offers contextual and tailored support to software users whenever they need it. Our solution can be used for both employee onboarding and training (enterprise digital adoption) as well as customer onboarding and self-service (for software vendors). Our step-by-step, on-screen interactive guides lead users through digital processes in any browser-based software in real-time, helping them achieve their goals quickly and effortlessly. Userlane onboards employees and customers faster, reduces support tickets and costs (by up to 75%) and increases user satisfaction and productivity. Our DAP is the ideal solution for enterprises with a global, distributed workforce wanting to automate and scale their software training and support.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies across all industries looking for a powerful Digital Adoption platform

Audience

While we focus on the enterprise market, our solution is still available to SMBs. Large organizations work with us to maximize digital adoption for both internal- and external-facing applications.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$2 per user per month
Free Version
Free Trial

Pricing

We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 4.3 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Userlane helps to train your users directly in the software. Instead of having "training documents" the assistant highlights exactly what you're currently training. And even better: it can prevent mistakes as the parts which are not important cant be clicked and are greyed out. In addition you have the possibility to fix mistakes of your tours online and roll them out to your users immediately. Further more you are getting a great support which is giving individual and precise advices to get Userlane to a more and more successful level.
  • The Userlane team was amazing during onboarding, they helped us through every tour, gave great advice and made sure everything was working as it should be. Particular shout out to Hannah who was so helpful
  • - Ease of use of the editor - Multi-lingual capability and scalability - Customisation - Amazingly responsive, friendly, committed team - Help at hand whenever any technical implementation challenges - Great reporting

Cons

  • A bit pricey for smaller softwares. The price curve is steep and is getting flatter the more user you are focussing. Especially in the beginning this can be hard to swallow. The editor and all the functions/tricks/knowledge you need to get the most out of Userlane is a lot to learn. Don't expect it to be easy to get good tours. But this only applies to the "set up" and building the tours. The maintenance is easy and not a lot of work.
  • Their new dashboards update is disappointing, and in general the analytics could go a bit deeper and link together better.
  • There hasn't been anything that we haven't liked. There was a feature not included in the product (user-level reporting), but on discussion with their team, we know now that it's on the roadmap and due to be delivered in the coming months. Even better, their UX team got hold of me to listen to what we wanted and help their solution!

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

InsideBoard
Founded: 2014
France
www.insideboard.com

Company Information

Userlane
Founded: 2015
Germany
www.userlane.com

Alternatives

Alternatives

Zeal

Zeal

Zeal Technology

Categories

Categories

Digital Adoption Platforms Features

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Onboarding Features

Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management

Employee Engagement Features

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Digital Adoption Platforms Features

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Onboarding Features

Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Training Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies

Integrations

Microsoft Dynamics 365
Salesforce
Confluence
Freshdesk
Google Analytics
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
Microsoft 365
NetSuite
Oracle Fusion Cloud ERP
SAP SuccessFactors
ServiceNow
UKG Ready
Workday HCM
Zendesk

Integrations

Microsoft Dynamics 365
Salesforce
Confluence
Freshdesk
Google Analytics
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
Microsoft 365
NetSuite
Oracle Fusion Cloud ERP
SAP SuccessFactors
ServiceNow
UKG Ready
Workday HCM
Zendesk
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