Innodisk iCAP

Innodisk iCAP

Innodisk
Provana ICAP

Provana ICAP

Provana
+
+

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About

iCAP, the Innodisk Cloud Administration Platform, is a browser-accessed management platform that allows you to monitor the status of solid-state drives (SSDs), memory, and other components in edge devices. iCAP accomplishes this by gathering data from all connected devices and storing it on a central server, either in the cloud or on one’s intranet. From there, the data is easily accessible from internet-connected cell phones, tablets, or laptops. iCAP is also a perfect companion for out-of-band-enabled devices, allowing operators to seamlessly manage and restore edge devices that have broken down. With convenient out-of-band management from anywhere, iCAP reduces maintenance costs and downtime for devices everywhere.

About

Effective monitoring is essential to a call center. But manual monitoring is labor-intensive and inefficient. And most call analytics programs demand a steep financial investment and in-house technical support. ICAP® (Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAP's innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. And when used with our call monitoring KPO, ICAP® eliminates the need to staff an internal team. Automatically provides performance metrics to managers, supervisors, and agents.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprise organizations

Audience

Call center seeking a solution to increase productivity, decrease costs, and provide performance metrics

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Innodisk
Founded: 2005
Taiwan
www.innodisk.com/en/iService

Company Information

Provana
United States
www.provana.com/call-center-speech-analytics

Alternatives

Provana ICAP

Provana ICAP

Provana

Alternatives

Innodisk iCAP

Innodisk iCAP

Innodisk
I-CAPS

I-CAPS

W.O. Comstock & Associates
QEval

QEval

Etech Global Services
QFlow

QFlow

Quarkslab
SpeechIQ

SpeechIQ

LiveVox

Categories

Categories

Integrations

CallMiner Eureka
Cogent
Time Machine

Integrations

CallMiner Eureka
Cogent
Time Machine
Claim Innodisk iCAP and update features and information
Claim Innodisk iCAP and update features and information
Claim Provana ICAP and update features and information
Claim Provana ICAP and update features and information