Innodisk iCAPInnodisk
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Provana ICAPProvana
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Related Products
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About
iCAP, the Innodisk Cloud Administration Platform, is a browser-accessed management platform that allows you to monitor the status of solid-state drives (SSDs), memory, and other components in edge devices. iCAP accomplishes this by gathering data from all connected devices and storing it on a central server, either in the cloud or on one’s intranet. From there, the data is easily accessible from internet-connected cell phones, tablets, or laptops. iCAP is also a perfect companion for out-of-band-enabled devices, allowing operators to seamlessly manage and restore edge devices that have broken down. With convenient out-of-band management from anywhere, iCAP reduces maintenance costs and downtime for devices everywhere.
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About
Effective monitoring is essential to a call center. But manual monitoring is labor-intensive and inefficient. And most call analytics programs demand a steep financial investment and in-house technical support. ICAP® (Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAP's innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. And when used with our call monitoring KPO, ICAP® eliminates the need to staff an internal team. Automatically provides performance metrics to managers, supervisors, and agents.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Enterprise organizations
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Audience
Call center seeking a solution to increase productivity, decrease costs, and provide performance metrics
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationInnodisk
Founded: 2005
Taiwan
www.innodisk.com/en/iService
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Company InformationProvana
United States
www.provana.com/call-center-speech-analytics
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Categories |
Categories |
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Integrations
CallMiner Eureka
Cogent
Time Machine
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