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About

Ingrid is a delivery intelligence platform that helps e-commerce retailers design, A/B test, and execute delivery strategy across the entire customer journey from checkout and tracking to returns and exchanges. Retailers use Ingrid to show personalized delivery options at checkout, set accurate delivery promises, cut shipping costs and increase delivery margins, automate order tracking, and enable easy returns, all from one platform. With 350+ pre-built carrier integrations (including DHL, DPD, Royal Mail, and Evri), built-in A/B testing, and delivery data from hundreds of millions of orders, Ingrid turns delivery from a cost center into a revenue driver. It helps boost conversion, increase profitability and build customer trust. Trusted by 250+ leading retailers including Paul Smith, ME+EM, GANT, Nordic Nest, and NA-KD, Ingrid powers delivery across 170+ markets. Founded in Stockholm in 2015, with offices in Sweden, the UK, the Netherlands, and Poland.

About

Onfleet's modern, delightful delivery management software makes it easy for businesses to manage and analyze their last mile deliveries. Onfleet includes intuitive smartphone apps for drivers, a real-time web dashboard for dispatchers, and automated SMS notifications and driver tracking for your customers. Our API allows for integration into online ordering and other systems. Our software has powered millions of deliveries in 60+ countries around the world. Start your free trial today!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Mid-market and enterprise D2C retailers, both e-commerce and omnichannel, operating in fashion, lifestyle, health and beauty, and sports and outdoors. Headquartered in the Nordics, UK or Netherlands and selling across multiple markets. Typically running on running on e-commerce platforms like Centra and Shopify Plus.

Audience

A beautiful and intuitive application that works for many industries that deal with last mile delivery of goods.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$500 per month
Three plan levels to meet your company's growing or enterprise needs.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.7 / 5
ease 4.9 / 5
features 4.5 / 5
design 4.7 / 5
support 4.4 / 5

Pros & Cons from Real Users

Pros

  • User-friendly interface. Real-time tracking, SMS notifications, driver-customer communication via app, image and signature capture. Routing and scheduling are a breeze. Incredible analytics key for efficiency tracking and monitoring. Few and infrequent tech issues. Superb customers service, have never waited more than 24 hours for a reply.
  • Ease of use, very intuitive dashboard. Very reliable, rare technical issues which is great considering it must reliably communicate with our POS. Other companies we considered using had API issues. Great features that are highly appreciated by our customers like SMS alerts when drivers are near their destination.
  • Easy to use platform, easy to train on, great documentation - great communication with customers. Great analytics and add-ons.
  • Ease of use from both dispatching and drivers perspective. Detailed statistics and backlogs of information.
  • Convenience & communication our customers genuinely enjoy knowing when their delivery will be to them.

Cons

  • No dispatcher mobile app, but mobile dashboard works fine on the browser
  • Customer support could be stronger. It was difficult to establish a point of contact.
  • Cannabis industry issues with carrier filtration. I would like to have the ability to create more than one profile for super admins that can manage/oversee all locations.
  • Battery drain. Cannabis related texting is no longer allowed.
  • I don't really have any cons currently.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Ingrid
Founded: 2015
Sweden, UK, Netherlands
www.ingrid.com

Company Information

Onfleet
Founded: 2015
United States
onfleet.com

Alternatives

Alternatives

Detrack

Detrack

Detrack Systems
Tookan

Tookan

JungleWorks
Tookan

Tookan

JungleWorks

Categories

Categories

Transportation Management Features

Billing & Invoicing Not Supported
Carrier Management Supported
Customer Management Not Supported
Dispatch Management Not Supported
Driver Management Not Supported
Fleet / Equipment Management Not Supported
Load Management Not Supported
Order Management Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Shipment Management Supported

Delivery Management Features

Customer Portal Not Supported
Dispatch Management Supported
Driver ETA Supported
Driver Management Supported
For Courier Services Supported
For Freight Not Supported
For Restaurants Supported
Order Tracking Supported
Routing Supported
Scheduling Supported
Signature Capture Supported
Surveys & Feedback Supported

Transportation Management Features

Billing & Invoicing Not Supported
Carrier Management Not Supported
Customer Management Not Supported
Dispatch Management Supported
Driver Management Supported
Fleet / Equipment Management Not Supported
Load Management Not Supported
Order Management Not Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Shipment Management Not Supported

Courier Features

Barcode Support Supported
Billing & Invoicing Not Supported
Compensation Management Not Supported
Customer Database Supported
Dispatch Management Supported
Job Assignment Management Supported
Label Printing Not Supported
Order Entry Supported
Routing Supported
Scheduling Supported

Fleet Management Features

Dispatch Management Supported
Employee Management Supported
Fuel Management Not Supported
GPS Tracking Supported
Incident Reporting Not Supported
Inspection Management Not Supported
Inventory Management Not Supported
Maintenance Management Not Supported
Mileage Tracking Supported
Motor Pool Not Supported
Routing Supported
Tire Management Not Supported
VIN Lookup Not Supported
Work Order Management Not Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Not Supported
Menu Management Not Supported
Online Ordering Not Supported
Order Management Supported
Routing Supported
Sales Trend Analysis Not Supported
Supports Loyalty Program Not Supported

Logistics Features

3PL Not Supported
Barcoding / RFID Supported
Container Tracking Not Supported
CRM Not Supported
Cross Docking Not Supported
Fleet Management Supported
Inventory Management Not Supported
Order Management Supported
Purchasing Not Supported
Scheduling Supported
Shipping Management Not Supported
Transportation Management Not Supported

Route Planning Features

Capacity Planning Supported
Drag & Drop Scheduling Supported
Driver Management Supported
Emergency Dispatch Not Supported
GPS Tracking Supported
Performance Metrics Supported
Route Costing Not Supported
Territory Management Supported

Transportation Dispatch Features

Billing & Invoicing Not Supported
Computer Aided Dispatch Supported
Customer Database Supported
Emergency Dispatch Not Supported
Fuel Management Not Supported
Mileage Tracking Supported
Order Management Not Supported
Routing Supported
Scheduling Supported
Vehicle Tracking Supported

Integrations

Shopify Supported
Activepieces Not Supported
Aeropay Not Supported
BLAZE Not Supported
Cannalogic Not Supported
ElectroNeek Not Supported
Emarsys Supported
Flourish Software Not Supported
Google Docs Not Supported
GrocerKey Not Supported
Jane Not Supported
Klaviyo Supported
Leo Not Supported
Meltano Not Supported
Mi9 Retail Not Supported
Rayven Not Supported
Slack Not Supported
Stackreaction Not Supported
Striven Not Supported
Zapier Not Supported

Integrations

Shopify Supported
Activepieces Supported
Aeropay Supported
BLAZE Supported
Cannalogic Supported
ElectroNeek Supported
Emarsys Not Supported
Flourish Software Supported
Google Docs Supported
GrocerKey Supported
Jane Supported
Klaviyo Not Supported
Leo Supported
Meltano Supported
Mi9 Retail Supported
Rayven Supported
Slack Supported
Stackreaction Supported
Striven Supported
Zapier Supported
Claim Ingrid Delivery Platform and update features and information
Claim Ingrid Delivery Platform and update features and information
Claim Onfleet and update features and information
Claim Onfleet and update features and information