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About

Ingrid is a delivery intelligence platform that helps e-commerce retailers design, A/B test, and execute delivery strategy across the entire customer journey from checkout and tracking to returns and exchanges. Retailers use Ingrid to show personalized delivery options at checkout, set accurate delivery promises, cut shipping costs and increase delivery margins, automate order tracking, and enable easy returns, all from one platform. With 350+ pre-built carrier integrations (including DHL, DPD, Royal Mail, and Evri), built-in A/B testing, and delivery data from hundreds of millions of orders, Ingrid turns delivery from a cost center into a revenue driver. It helps boost conversion, increase profitability and build customer trust. Trusted by 250+ leading retailers including Paul Smith, ME+EM, GANT, Nordic Nest, and NA-KD, Ingrid powers delivery across 170+ markets. Founded in Stockholm in 2015, with offices in Sweden, the UK, the Netherlands, and Poland.

About

A customer-centric supply chain management software that enables retailers with a fleet, carriers and third-party logistics providers to be at the forefront of last-mile innovation. Commerce and logistics integration at the point-of-sale is enabling dynamic choice of convenience and cost. Deep business insights are driving better planning of last-mile logistics and transportation. Effective communication based on the customer’s unique needs and preferences drives a better experience from purchase to delivery. With the eCommerce world changing and volumes surging, Carriers and 3PLs are looking to increase their profits with scalable hyper-automated operations and resource management. Grocers find themselves forced to leap forward their plans and meet unprecedented demand. Design a better customer experience with more choice, control, and transparent communication. Grow their top line by making last-mile delivery an advantage, not a barrier.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Mid-market and enterprise D2C retailers, both e-commerce and omnichannel, operating in fashion, lifestyle, health and beauty, and sports and outdoors. Headquartered in the Nordics, UK or Netherlands and selling across multiple markets. Typically running on running on e-commerce platforms like Centra and Shopify Plus.

Audience

Retail businesses and carriers interested in a supply chain management solution to optimize their shipping and delivery processes

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Ingrid
Founded: 2015
Sweden, UK, Netherlands
www.ingrid.com

Company Information

Milkman
Founded: 2014
United States
www.milkman-tech.com

Alternatives

Alternatives

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URBANTZ
Tookan

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JungleWorks
TrackoMile

TrackoMile

TrackoBit

Categories

Categories

Transportation Management Features

Billing & Invoicing Not Supported
Carrier Management Supported
Customer Management Not Supported
Dispatch Management Not Supported
Driver Management Not Supported
Fleet / Equipment Management Not Supported
Load Management Not Supported
Order Management Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Shipment Management Supported

Delivery Management Features

Customer Portal Supported
Dispatch Management Supported
Driver ETA Supported
Driver Management Supported
For Courier Services Supported
For Freight Supported
For Restaurants Supported
Order Tracking Not Supported
Routing Supported
Scheduling Supported
Signature Capture Not Supported
Surveys & Feedback Supported

Integrations

Centra Supported
Dixa Supported
Emarsys Supported
Hantera_ Supported
Klaviyo Supported
Loqate Supported
OneStock Supported
SAP Store Not Supported
Shopify Supported
Voyado Supported
commercetools Supported

Integrations

Centra Not Supported
Dixa Not Supported
Emarsys Not Supported
Hantera_ Not Supported
Klaviyo Not Supported
Loqate Not Supported
OneStock Not Supported
SAP Store Supported
Shopify Not Supported
Voyado Not Supported
commercetools Not Supported
Claim Ingrid Delivery Platform and update features and information
Claim Ingrid Delivery Platform and update features and information
Claim Milkman and update features and information
Claim Milkman and update features and information