Incident InsightSalus Suite
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WebFirstRTI Software
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Related Products
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About
Incident Insight is cloud-based incident investigation and root-cause analysis software that helps organizations visually map out, analyze, and learn from past incidents so they can develop safeguards to prevent similar events in the future. Designed to simplify and accelerate traditional incident investigations, it offers drag-and-drop diagram creation, customizable metadata, and intuitive tools for building investigation diagrams that break down threats, events, barriers, causes, and root causes so users can clearly see what happened and why. It enables teams to mark barrier failures, add supporting documentation, attach photos or files, and compare data across diagrams, then share results via live workspace links, downloadable images, or exported Word or Excel reports for presentations and reporting. Incident Insight is cloud-based for easy collaboration and lets multiple team members work together from anywhere.
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About
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Risk management and safety professionals requiring a solution to investigate root causes of incidents and prevent future occurrences
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Audience
Companies searching for a solution to facilitate communication
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationSalus Suite
United States
incident-insight.com
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Company InformationRTI Software
www.rti-software.com/webfirst.html
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Alternatives |
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Content Management
Not Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
Knowledge Base Management
Supported
Self Service Portal
Not Supported
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Integrations
Cority
Supported
Microsoft Excel
Supported
Microsoft Power BI
Supported
Microsoft Word
Supported
Tableau
Supported
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Integrations
Cority
Not Supported
Microsoft Excel
Not Supported
Microsoft Power BI
Not Supported
Microsoft Word
Not Supported
Tableau
Not Supported
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