WebFirstRTI Software
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Related Products
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About
Incident Index helps teams run structured root cause analyses and generate stakeholder-ready incident reports without the usual post-incident write. Instead of collecting scattered notes and turning them into a document later, it guides the RCA session itself, capturing the timeline, causal factors, and 5 Whys in real time so the output is created as the work happens.
Originally built to solve the frustration of rewriting incident reports after every review, Incident Index replaces that step with a simple, session-first workflow. Teams stay aligned during the discussion and walk away with a clear RCA and a report that can be shared with leadership or customers immediately.
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About
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
The target audience of Incident Index includes cybersecurity professionals, risk analysts, IT managers, and organizations seeking to monitor, analyze, and respond to global security incidents efficiently.
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Audience
Companies searching for a solution to facilitate communication
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationIncident Index
Founded: 2026
United States
incidentindex.com
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Company InformationRTI Software
www.rti-software.com/webfirst.html
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
No info available.
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Integrations
No info available.
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