WebFirst

WebFirst

RTI Software
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About

Incident Index helps teams run structured root cause analyses and generate stakeholder-ready incident reports without the usual post-incident write. Instead of collecting scattered notes and turning them into a document later, it guides the RCA session itself, capturing the timeline, causal factors, and 5 Whys in real time so the output is created as the work happens. Originally built to solve the frustration of rewriting incident reports after every review, Incident Index replaces that step with a simple, session-first workflow. Teams stay aligned during the discussion and walk away with a clear RCA and a report that can be shared with leadership or customers immediately.

About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

The target audience of Incident Index includes cybersecurity professionals, risk analysts, IT managers, and organizations seeking to monitor, analyze, and respond to global security incidents efficiently.

Audience

Companies searching for a solution to facilitate communication

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Incident Index
Founded: 2026
United States
incidentindex.com

Company Information

RTI Software
www.rti-software.com/webfirst.html

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Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

No info available.

Integrations

No info available.
Claim Incident Index and update features and information
Claim Incident Index and update features and information
Claim WebFirst and update features and information
Claim WebFirst and update features and information