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About

We provide frictionless voice authentication and fraud prevention for contact centers at credit unions and community banks to dramatically improve performance in three areas. Illuma is our flagship voice biometrics product, built on state-of-the-art signal processing, AI, and machine learning technologies. Our frictionless voice authentication system works in the background to rapidly and seamlessly validate the identity of callers during contact center conversations. We help community financial institutions keep fraudsters at bay and prevent account takeovers with voice biometrics technology that can’t be replicated or fooled. Our technology is purpose-built for CFIs to be affordable, effective, secure, easy to deploy, and simple to use. This system allows agents to reduce the part of the call that tends to cause the most frustration and delays, enabling them to help callers with their questions, concerns, and transactions faster.

About

Best-in-Market Speech-to-Text & Voice AI for Enterprises. Speechmatics delivers industry-leading Speech-to-Text and Voice AI for enterprises needing unrivaled accuracy, security, and flexibility. Our enterprise-grade APIs provide real-time and batch transcription with exceptional precision—across the widest range of languages, dialects, and accents. Powered by Foundational Speech Technology, Speechmatics supports mission-critical voice applications in media, contact centers, finance, healthcare, and more. With on-prem, cloud, and hybrid deployment, businesses maintain full control over data security while unlocking voice insights. Trusted by global leaders, Speechmatics is the top choice for best-in-class transcription and voice intelligence. 🔹 Unmatched Accuracy – Superior transcription across languages & accents 🔹 Flexible Deployment – Cloud, on-prem, and hybrid 🔹 Enterprise-Grade Security – Full data control 🔹 Real-Time & Batch Processing – Scalable transcription

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Credit management companies in search of a tool offering real-time voice authentication and fraud prevention solutions

Audience

Conversational AI, contact centers, healthcare, media & entertainment, education technology, software, CRM, consumer electronics, security, government and defence

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$0 per month
480 minutes of speech-to-text free per month
(240 minutes of batch, 240 minutes of real-time)
(3,000 minutes of Voice Agent - Flow free per month)

Batch Transcription
$0.0050/min for Standard
$0.0083/min for Enhanced

Real-Time Transcription
$0.0067/min for Standard
$0.0117/min for Enhanced

20% discount over 500 hr/month for all transcription.
Plus, larger volume discounts are available for Enterprise.

Voice Agent - Flow
$0.0537 /min

20% volume discount over 100 hr/month for Voice Agents.
Plus, larger volume discounts are available for Enterprise.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Illuma
Founded: 2016
United States
illuma.cx/

Company Information

Speechmatics
Founded: 2006
United Kingdom
www.speechmatics.com

Alternatives

Alternatives

SoapBox

SoapBox

Soapbox Labs
MAI-Transcribe-1

MAI-Transcribe-1

Microsoft AI

Categories

Categories

Emotion Recognition Features

Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions

Machine Learning Features

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing Features

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Speech Recognition Features

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Transcription Features

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Integrations

Docker
ElevenLabs
HoduCC
LiveKit
MachinesFluent
Python
Quickwork
Recall.ai
Sensay
VMware Cloud
Vapi AI

Integrations

Docker
ElevenLabs
HoduCC
LiveKit
MachinesFluent
Python
Quickwork
Recall.ai
Sensay
VMware Cloud
Vapi AI
Claim Illuma and update features and information
Claim Illuma and update features and information
Claim Speechmatics and update features and information
Claim Speechmatics and update features and information