Related Products
|
||||||
About
Boost your team’s effectiveness and productivity with greater visibility and control of critical business data. Ideolve’s intuitive collaboration tools for business help you collaborate effectively to gain visibility of all your work, automate workflows, enhance process flow management, and exception management and stay in the loop with mentions and real-time notifications. Job application responses on Google Forms are shared via Ideolve with evaluators to record feedback, assign tasks, and collaborate over the selection process. Frontline agents logged into ticketing systems for customer support can leverage cross-functional workflow by escalating complex and exceptional issues to senior team members via Ideolve to gain quick and effective resolutions. Compliance violations discovered during audits can be privately and securely shared via Ideolve’s exception management tools with relevant audit teams to collaborate on the review and remedial action.
|
About
Cisco Webex Workforce Optimization provides integrated capabilities for team performance management to enhance our Unified Contact Center Express and Webex Contact Center product offerings. To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences. Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions. Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback. Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue. Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Organizations in need of a solution to boost their team’s effectiveness and productivity with greater visibility
|
Audience
Supervisors and companies seeking a team performance management software solution to track and optimize agent performance
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$1 per user per month
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationIdeolve
United States
ideolve.mithi.com
|
Company InformationCisco
Founded: 1984
United States
www.webex.com/us/en/products/workforce-optimization.html
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
|
|||||
Categories |
Categories |
|||||
Integrations
Cisco Unified Contact Center
Freshdesk
Google Forms
Vaultastic
Webex Contact Center
Zapier
Zoho CRM
|
Integrations
Cisco Unified Contact Center
Freshdesk
Google Forms
Vaultastic
Webex Contact Center
Zapier
Zoho CRM
|
|||||
|
|
|