Ibbü

Ibbü

iAdvize
Panther

Panther

JungleWorks
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+

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About

ibbü is an on-demand community of experts, curated specifically for your brand by iAdvize. These experts are true enthusiasts. They are the organic champions of your products. With a strong instinct for customer relations, they bring an extra touch of personalization to your customer conversations. In the evening, on weekends, during traffic peaks... brands miss 70% of contact opportunities with their customers if they’re only available during the typical 9 to 5 Give visitors an authentic and relevant online shopping experience 24/7 with ibbu experts 24 hours a day, 7 days a week. Experts are paid according to different plans depending on your objectives: either per conversation or per transaction after a conversation. Whichever plan you choose, the experts are incentivized to offer the best quality of service. Ibbü is the answer to around the clock, on-demand customer service. With iAdvize, launching a mission and selecting the right experts is just a click away.

About

Clients can connect with experts instantly through audio/video calls with end-to-end encrypted chats and a screen-sharing option with your consulting marketplace. Admins can add, edit, and update details of expert service providers on a single dashboard on your consultation platform. Service providers and clients get instant notifications about bookings through chats and reminders with the help of your online consultation marketplace. Set your desired consultation fees and seamlessly collect payments from clients through multiple payment gateways with your consulting marketplace. Clients can book their appointments according to their and the service provider's availability through your online consultation marketplace. Build your on-demand consultation platform & stay ahead of your competitors with our advanced analytics & reports.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a customer service solution

Audience

People looking to build their consultation marketplace

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

Contact to get a quote
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 3.2 / 5
ease 3.8 / 5
features 3.8 / 5
design 3.4 / 5
support 3.4 / 5

Pros & Cons from Real Users

Pros

  • It looks like something that is not. Problems, problems and more problems, too many things and not one works.
  • I took an enterprise plan for my accounting firm and customized the front end of the product to tailor the solution to my specific design requirements. Panther enabled me to: - easily collect customer and expert data on one dashboard - manage appointments with my accounting staff - manage payments through multiple payment gateways for both Indian and foreign clients Service and Customer Support: My Account Manager is Sayoni. She assisted me - in configuring all the payment gateways onto my platform. - helped me to create my IOS developer account which had been pending for a while. - Jungleworks also helped me hire a professional UX consultant to meet my custom design requirements.
  • The JungleWorks team delivered the project within 7 days which helped me to raise investment from my company's board. They also provided me with an account manager who is helping with marketing strategy. Could not have asked for more.
  • - The interface and user experience is very impressive. - The team is very helpful and cooperative. - The support team is very active and benevolent. - The customizations were made according to my convenience and they held several meetings with me to understand my requirements and the best part is that they managed to meet those requirements as well.
  • The product is excellent, The customization is restricted because the backend is shared with a few tenants.....but the execution from Junglesworks is terrible!

Cons

  • I do not recommend this SaaS because it is not what it seems. It requires in any case of a support team that does not solve, it is not that they go at another pace because they are Indians, is that they do not give any coverage, they do not have a manual within the system that allows you to freely configure the market and when you ask they do not solve. It is not reliable no matter how much AWS they use. The loading speed is slow and has thousands of small technical problems that they have to solve because from Administration you can not. They are a disaster. I give them a 0 to everything because there is no other way to see it.
  • - the initial setup of the platform was time-consuming since I don't come from a technical background.
  • I wanted the platform to be multilingual, there were no issues in translating to Spanish and Portuguese. However, there were a few challenges in translation to German. However, the JungleWorks team looped in a partner to expedite the delivery.
  • - They took a while to set up my website but can't complain as I was in a hurry myself and they were just trying to do things without any scope of error.
  • I signed up with Jungleworks in July 2020 and since then till now Nov 2020, I have been having constant problems every week.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

iAdvize
Founded: 2010
France
www.iadvize.com/en/ibbu/

Company Information

JungleWorks
Founded: 2017
United States
jungleworks.com

Alternatives

Alternatives

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Categories

Categories

Integrations

Google Analytics
Authorize.Net
Daylight
InstaPayments
Khaos Control Cloud
Panacea
PayPal
Paymob
Plivo
Razorpay
Salesforce
Stripe
Xero
Zendesk

Integrations

Google Analytics
Authorize.Net
Daylight
InstaPayments
Khaos Control Cloud
Panacea
PayPal
Paymob
Plivo
Razorpay
Salesforce
Stripe
Xero
Zendesk
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