msg2ai

msg2ai

Msg2.ai
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About

IRIS empowers hotels to reach guests in a way that suits them. Using IRIS Guest, hotels can bring together all of the features and integrations into one handy, easy-to-use, guest-facing solution. Guests simply need a smart device and their browser to access all of the great features. Embed IRIS Guest Web into an existing hotel app to make use of all the features and integrations, with minimal dev effort. Perfect for multi-property, allowing guests access to all hotels in a single app. IRIS Guest Mobile is required for mobile check-in and mobile key. Each device is paired to a room in your hotel, so when your guest checks in, the device is automatically updated to their language to greet them as they arrive. IRIS Guest products are built using IRIS Guest API. This powerful API is also used by our customers and partners to build their own bespoke guest experiences. You can leverage our existing APIs to build something more unique.

About

msg2ai is an AI messaging software portfolio for hotels, vacation rentals, and events, with AI Ambassador as its guest- and attendee-facing assistant. It responds to routine questions and service requests over SMS, WhatsApp, and RCS, including property information, check-in guidance, concierge requests, event schedules, and real-time updates. Guests can communicate in their preferred language, while staff can oversee conversations and handle requests that need human attention. The platform supports integrations with hospitality property-management systems and can automate guest communications across a stay or event lifecycle. Teams can configure messaging workflows for their properties or events, answer common questions, share updates, and route requests to appropriate staff. msg2ai also presents additional tools for communication operations, including separate products for message documentation and AI-enabled event support.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotel managers looking for a guest messaging application solution to manage guest access, activities and all related processes

Audience

Event organizers, event planners, hotel owners, and property owners.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$120 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$9.99/month
SMS Starter costs $9.99/month for 250 messages and includes SMS and WhatsApp support. It also includes AI-powered guest responses, broadcast messaging, chat history, analytics, sentiment analysis, and email support. The Expert plan has custom pricing.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

IRIS
Founded: 2006
United Kingdom
www.iris.net/guest-apps

Company Information

Msg2.ai
Founded: 2020
United States
www.msg2.ai/

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Categories

Categories

Guest Messaging Supported

Integrations

Agilysys Lodging Management System Supported
Apple Pay Supported
FreedomPay Supported
Google Pay Supported
Guesty Not Supported
Hostaway Not Supported
Hostfully Not Supported
Infor CRM Supported
Knowcross Supported
Lightspeed Retail Supported
Mews Not Supported
Oracle Cloud Infrastructure Supported
Oracle Hospitality Reporting and Analytics Supported
Protel Cloud PMS Not Supported
Stripe Supported
apaleo Not Supported

Integrations

Agilysys Lodging Management System Not Supported
Apple Pay Not Supported
FreedomPay Not Supported
Google Pay Not Supported
Guesty Supported
Hostaway Supported
Hostfully Supported
Infor CRM Not Supported
Knowcross Not Supported
Lightspeed Retail Not Supported
Mews Supported
Oracle Cloud Infrastructure Not Supported
Oracle Hospitality Reporting and Analytics Not Supported
Protel Cloud PMS Supported
Stripe Not Supported
apaleo Supported
Claim IRIS Guest and update features and information
Claim IRIS Guest and update features and information
Claim msg2ai and update features and information
Claim msg2ai and update features and information