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About

IRIS empowers hotels to reach guests in a way that suits them. Using IRIS Guest, hotels can bring together all of the features and integrations into one handy, easy-to-use, guest-facing solution. Guests simply need a smart device and their browser to access all of the great features. Embed IRIS Guest Web into an existing hotel app to make use of all the features and integrations, with minimal dev effort. Perfect for multi-property, allowing guests access to all hotels in a single app. IRIS Guest Mobile is required for mobile check-in and mobile key. Each device is paired to a room in your hotel, so when your guest checks in, the device is automatically updated to their language to greet them as they arrive. IRIS Guest products are built using IRIS Guest API. This powerful API is also used by our customers and partners to build their own bespoke guest experiences. You can leverage our existing APIs to build something more unique.

About

Loopon – AI-Powered Guest Experience Intelligence for Hospitality Loopon is a guest experience intelligence platform built specifically for hospitality businesses that want to turn feedback into measurable growth. We help hotels, resorts, restaurants, and hospitality groups understand what guests truly value — and act on it. What Loopon Does Loopon centralizes guest feedback from multiple sources — surveys, online reviews, and operational systems — and uses AI-driven text and sentiment analysis to transform unstructured data into clear, actionable insights. Instead of manually reading thousands of reviews, hospitality teams get: - Real-time sentiment analysis - Automated theme detection - Performance benchmarking across properties - Guest journey insights - Operational trend tracking Loopon bridges the gap between guest feedback and operational decision-making.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotel managers looking for a guest messaging application solution to manage guest access, activities and all related processes

Audience

Hospitality businesses (Hotels, Resorts, Restaurant Groups & Multi-Property Operators)

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$120 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

€100 per hotel per month
Loopon offers flexible, tailored pricing based on property size, features, and use-case. Typical plans are priced on a per-room, per-month basis with scalable modules that range from guest feedback and reputation management to advanced analytics and integrations. Loopon works with independent hotels to large chains, providing transparent subscription plans and custom pricing quotes. Free trials and demos are available on request.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

IRIS
Founded: 2006
United Kingdom
www.iris.net/guest-apps

Company Information

Loopon
Founded: 2007
Sweden
www.loopon.com

Alternatives

INTELITY

INTELITY

Intelity

Alternatives

Categories

Categories

Reputation Management Features

Campaign Management Not Supported
Gamification Not Supported
Response Management Supported
Review Generation Not Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Integrations

Agilysys Lodging Management System Supported
Agoda Not Supported
Amadeus Central Reservations System (CRS) Not Supported
Apple Pay Supported
Booking.com Not Supported
Clock PMS+ Not Supported
Elina Not Supported
Expedia Not Supported
Facebook Not Supported
FreedomPay Supported
Infor CRM Supported
Knowcross Supported
Mews Not Supported
OPERA Cloud PMS Not Supported
Oracle Cloud Infrastructure Supported
Oracle Hospitality Reporting and Analytics Supported
Stripe Supported
Tripadvisor Not Supported
WhatsApp Not Supported
protel MICE Not Supported

Integrations

Agilysys Lodging Management System Not Supported
Agoda Supported
Amadeus Central Reservations System (CRS) Supported
Apple Pay Not Supported
Booking.com Supported
Clock PMS+ Supported
Elina Supported
Expedia Supported
Facebook Supported
FreedomPay Not Supported
Infor CRM Not Supported
Knowcross Not Supported
Mews Supported
OPERA Cloud PMS Supported
Oracle Cloud Infrastructure Not Supported
Oracle Hospitality Reporting and Analytics Not Supported
Stripe Not Supported
Tripadvisor Supported
WhatsApp Supported
protel MICE Supported
Claim IRIS Guest and update features and information
Claim IRIS Guest and update features and information
Claim Loopon and update features and information
Claim Loopon and update features and information