+
+

Related Products

  • 3CX
    1,237 Ratings
    Visit Website
  • StackAI
    55 Ratings
    Visit Website
  • ActiveCampaign
    17,400 Ratings
    Visit Website
  • Birdeye
    5,194 Ratings
    Visit Website
  • Zendesk
    8,478 Ratings
    Visit Website
  • Jobma
    278 Ratings
    Visit Website
  • GetResponse
    1,801 Ratings
    Visit Website
  • Pipedrive
    12,537 Ratings
    Visit Website
  • Odoo
    1,729 Ratings
    Visit Website
  • Traild
    6 Ratings
    Visit Website

About

IMsupporting is a hybrid AI-powered live chat platform designed to help organisations deliver fast, accurate and secure customer support. Combining real-time human chat with advanced AI automation, IMsupporting can answer questions, triage enquiries, guide users through workflows, and hand over to a human operator instantly when needed. The platform includes built-in document understanding and RAG search, allowing the AI to respond using your own verified knowledge, FAQs and PDFs. IMsupporting offers full multi-tenant isolation, powerful reporting, operator dashboards, and a fully customisable chat widget that can be embedded on any website. With secure UK hosting and GDPR-compliant data handling, it is ideal for councils, police forces, public-sector teams and private businesses that require reliability, privacy and flexibility. IMsupporting helps reduce workload, improve response times and modernise digital engagement with intelligent automation and seamless human support.

About

Collect customer data and connect in real-time with live chat. Command all your online conversations with our live chat, engagement and customer management solutions. Keep track of your visitors first party data, analyze your interactions using reporting, queuing and workflows. Deploy natural language understanding chatbots that will intelligently greet visitors, answer sales questions, triage leads, create tickets, capture custom data, and automate back-end processes such as appointment settings and order status lookup. Allow your customers to directly communicate with you via messaging from wherever they are without having to visit your website. Your customers can use web messaging, WhatsApp, Facebook Messenger, Twitter, and text messaging to reach your agents. Extend your customer reach by enabling immediate or scheduled calls from your website. With dynamic availability settings, agents can take both chats and phone calls from the Velaro console.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Live chat plugin for websites and business owners

Audience

Companies that need a live chat and customer engagement solution

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

£49.99
From £49.99 Per Month with Hybrid AI
Free Version Not Supported
Free Trial Supported

Pricing

$19.95 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • Velaro provides high quality live chat. It also monitors every visitors on our website. Easily integrates with social apps. Provides real-time tracking on our website. Also we can check the history of each and every visitor's. Very intuitive software. Easily integrates with Salesforce, Magento, NetSuite.

Cons

  • Easy to install and use. No dislikes as of now.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

IMsupporting
Founded: 2015
United Kingdom
imsupporting.com

Company Information

Velaro
Founded: 2000
United States
www.velaro.com

Alternatives

Alternatives

ChatSupport

ChatSupport

AnywhereWorks
CCIChat

CCIChat

Cyber Cast International
CareColl

CareColl

Intellial Solutions

Categories

Live Chat Supported

Categories

Live Chat Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

WordPress Supported
Facebook Not Supported
Google Analytics Not Supported
LinkedIn Not Supported
NetSuite Not Supported
Parsey Not Supported
Salesforce Agentforce Service Not Supported
Shopify Supported
Weebly Supported
X (Twitter) Not Supported
Zendesk Not Supported

Integrations

WordPress Supported
Facebook Supported
Google Analytics Supported
LinkedIn Supported
NetSuite Supported
Parsey Supported
Salesforce Agentforce Service Supported
Shopify Not Supported
Weebly Not Supported
X (Twitter) Supported
Zendesk Supported
Claim IMsupporting and update features and information
Claim IMsupporting and update features and information
Claim Velaro and update features and information
Claim Velaro and update features and information