ICxBattalion 3 Technologies
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ZurmoEspoCRM
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Related Products
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About
Incident Command: The concept of ICx was conceived with frustration at what was being offered for digital command options. We were looking for something to use in our jobs that would work effortlessly during emergency responses. It had to be as easy as writing on a tactical worksheet, keep detailed record of resource assignments, track individual members, provide several scene timers, and not require a long learning curve. We created the first version of ICx and put it into service to test it. Our emergency scenes became better organized overnight, which led to safer incidents. After the testing in our department, we opened it up and sold the software to several early-adopter departments, and took input from them and continued development to what we offer today; an intuitively designed tactical worksheet that integrates staffing to create a full fledged accountability tool.
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About
Let’s face it, although CRM offers a lot of tools to boost your business, most users don’t like it. In fact, they find adopting and using a CRM system tedious and frustrating for a number of reasons – a long learning curve, endless data entry, poor user experience, etc. Therefore, many CRMs fail just shortly after their installation. In the context of such “tensed relationships”, the following question arises – how to befriend your team and the CRM system? One of the solutions is to implement a social and gamified CRM solution. With these strategies incorporated into the CRM, users tend to adopt the software more smoothly, have a more enjoyable experience of doing routine operations, and, in general, become more productive throughout the work hours. Zurmo, an open-source CRM solution, was among the first to adopt a trend for software gamification. The platform interlaces gamification tactics with salesforce automation functionality.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Fire departments in need of a fire rescue solution for emergency dispatch situations
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Audience
Companies searching for a customer relationship management system solution
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$8 per month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Company InformationBattalion 3 Technologies
United States
www.batt3.com/wp-content/uploads/2020/12/icx-2020-flyer.pdf
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Company InformationEspoCRM
Founded: 2010
www.espocrm.com/open-source/zurmo/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Fire Department Features
Custom Map Views
Not Supported
Equipment Tracking
Supported
Event Calendar
Not Supported
Facility Pre-planning Data
Supported
In-Vehicle Navigation
Not Supported
Incident Response Checklists
Supported
Pictometry Imagery
Not Supported
Scheduling
Supported
Search
Not Supported
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CRM Features
Calendar/Reminder System
Supported
Call Logging
Not Supported
Document Storage
Supported
Email Marketing
Supported
Internal Chat Integration
Supported
Lead Scoring
Not Supported
Marketing Automation Integration
Supported
Mobile Access
Supported
Quotes / Proposals
Supported
Segmentation
Supported
Social Media Integration
Supported
Task Management
Supported
Territory Management
Not Supported
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Integrations
Gmail
Not Supported
Google Analytics
Not Supported
Google Workspace
Not Supported
InterServer
Not Supported
Microsoft Outlook
Not Supported
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Integrations
Gmail
Supported
Google Analytics
Supported
Google Workspace
Supported
InterServer
Supported
Microsoft Outlook
Supported
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