ICx

ICx

Battalion 3 Technologies
Zurmo

Zurmo

EspoCRM
+
+

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About

Incident Command: The concept of ICx was conceived with frustration at what was being offered for digital command options. We were looking for something to use in our jobs that would work effortlessly during emergency responses. It had to be as easy as writing on a tactical worksheet, keep detailed record of resource assignments, track individual members, provide several scene timers, and not require a long learning curve. We created the first version of ICx and put it into service to test it. Our emergency scenes became better organized overnight, which led to safer incidents. After the testing in our department, we opened it up and sold the software to several early-adopter departments, and took input from them and continued development to what we offer today; an intuitively designed tactical worksheet that integrates staffing to create a full fledged accountability tool.

About

Let’s face it, although CRM offers a lot of tools to boost your business, most users don’t like it. In fact, they find adopting and using a CRM system tedious and frustrating for a number of reasons – a long learning curve, endless data entry, poor user experience, etc. Therefore, many CRMs fail just shortly after their installation. In the context of such “tensed relationships”, the following question arises – how to befriend your team and the CRM system? One of the solutions is to implement a social and gamified CRM solution. With these strategies incorporated into the CRM, users tend to adopt the software more smoothly, have a more enjoyable experience of doing routine operations, and, in general, become more productive throughout the work hours. Zurmo, an open-source CRM solution, was among the first to adopt a trend for software gamification. The platform interlaces gamification tactics with salesforce automation functionality.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Fire departments in need of a fire rescue solution for emergency dispatch situations

Audience

Companies searching for a customer relationship management system solution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$8 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.0 / 5
ease 3.5 / 5
features 3.5 / 5
design 4.0 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • I like using Zurmo for business, as it is a great platform that provides every assessment to every kind of dealing scales with a user friendly border. Its features of Salesforce mechanism, as well as marketing mechanization, assists and guarantees my business to attain higher success and follow the sales of my business too!
  • I like using Zurmo for business, as it is a great platform that provides every assessment to every kind of dealing scales with a user friendly border. Its features of Salesforce mechanism, as well as marketing mechanization, assists and guarantees my business to attain higher success and follow the sales of my business too!

Cons

  • One thing I do not like about its platform is they charge you up for assisting customer, otherwise nothing to dislike about.
  • One thing I do not like about its platform is they charge you up for assisting customer, otherwise nothing to dislike about.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Battalion 3 Technologies
United States
www.batt3.com/wp-content/uploads/2020/12/icx-2020-flyer.pdf

Company Information

EspoCRM
Founded: 2010
www.espocrm.com/open-source/zurmo/

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Categories

Fire Department Supported

Categories

CRM Supported

Fire Department Features

Custom Map Views Not Supported
Equipment Tracking Supported
Event Calendar Not Supported
Facility Pre-planning Data Supported
In-Vehicle Navigation Not Supported
Incident Response Checklists Supported
Pictometry Imagery Not Supported
Scheduling Supported
Search Not Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Integrations

Gmail Not Supported
Google Analytics Not Supported
Google Workspace Not Supported
InterServer Not Supported
Microsoft Outlook Not Supported

Integrations

Gmail Supported
Google Analytics Supported
Google Workspace Supported
InterServer Supported
Microsoft Outlook Supported
Claim ICx and update features and information
Claim ICx and update features and information
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Claim Zurmo and update features and information