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About

The ICE Engine e-Government platform provides the citizen with a singular, national identity through which his or her evolving relationship with the government is viewable as a 360 degree view. RLB Systems is a specialized developer, implementer and operator of technology-based government solutions. Our mission is to assist governments to enhance the service delivery experience of its citizens. It is through this enhanced citizen experience that revenue is grown and compliance is improved. With greater disposable income, the government is able to further enhance service delivery and in so doing, win the hearts and minds of its people. We believe in continuous improvement, and technical and service delivery excellence coupled with out-of-the-box thinking. We achieve our mission by iteratively adapting our solutions to the constantly changing landscape of needs.

About

Leading citizen request management solution for municipalities. QScend Technologies, Inc., is an industry leader in web-based software for local and county governments. Hundreds of government entities and call centers across the country use our citizen request management software to improve citizen service, increase efficiency and effectiveness, re-engineer processes, and measure performance, making us the preferred provider of CRM/311 software in the U.S.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Government and law enforcement professionals seeking a solution to manage security and service optimization

Audience

Local and county governments, 311 call centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

RLB Systems
Founded: 2011
South Africa
rlbsystems.com/solutions/

Company Information

QScend Technologies
Founded: 1998
United States
www.qscend.com

Alternatives

CSM CXP

CSM CXP

CSM Technologies

Alternatives

AwareABIS

AwareABIS

Aware
citizenserve

citizenserve

Online Solutions, LLC

Categories

Categories

Compliance Features

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
Incident Management
ISO Compliance
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Code Enforcement Features

Case Management
Code Maintenance
Document Management
Fee Maintenance
GIS
Inspection Management
Letter Generation
Photo Management
Planning & Zoning
Violation History
Weed Abatement Control

Municipal Features

Animal Licensing
Code Enforcement
Fund Accounting
Inventory Management
License Issuance
Parking Management
Permit Issuance
Planning & Zoning
Property Database
Taxation & Assessment
Utility Billing
Work Order Management

Public Works Features

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

No info available.

Integrations

No info available.
Claim ICE Integrated Country Engine and update features and information
Claim ICE Integrated Country Engine and update features and information
Claim QAlert Citizen Request Management and update features and information
Claim QAlert Citizen Request Management and update features and information